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OYO Hotels USA: Coming to America
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1641-EService and Operations ManagementThis case studies the growth of OYO Hotels (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems, tech-driven solutions, and profit drivers. The material unfolds OYO's growth and its solution for making economy hotels discoverable and bookable online. The case raises a series of questions around OYO's business model, its ability to ...Starting at €8.20
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Learning Team Muda Audit
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1688-EService and Operations ManagementThis case describes the meetings and development of a fictitious learning team at the Darden School of Business at the University of Virginia. The purpose is to give students the opportunity to perform a waste audit on the learning processes of this team. The case gives students the opportunity to identify muda, non-value added activities, in a non-manufacturing environment. The case can be used in an operations course with the focus on process i...Starting at €8.20
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1699-EService and Operations ManagementOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Starting at €8.20
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Staffing at the Global Guidance Group
Weiss, Elliott N.Case DARDEN-OM-1729-EService and Operations ManagementMakayla Nnadi, vice president of operations at the Global Guidance Group, must determine a staffing plan for the upcoming year. She must balance the costs of overstaffing with those of understaffing in the face of uncertain demand for future services. Students are tasked with conceptualizing a model to help answer how many staff members would be necessary to deliver the work sold in 2022. They must determine the information needs to construct a ...Starting at €8.20
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Living Lean: Zeke's Tree
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1433-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on decision analysis, a father helps his son weigh possible responses to a forgotten vocabulary list.Starting at €8.20
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Living Lean: Jackson and Wyatt Learn to Share
Goldberg, Rebecca; Weiss, Elliott N.Case DARDEN-OM-1464-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on process analysis, a working mom helps her two boys devise a process for resolving disputes.Starting at €8.20
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Living Lean: Belinda, Bags, and Batches
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1466-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process improvement journey. In this episode on batching, a woman rushing to the grocery store on Thanksgiving is sensitive to the relative merits and waste of two types of checkout aisle.Starting at €8.20
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Living Lean: Bob's A-maize-ing Popcorn
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1467-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on metrics and quality control, two friends confer on the development of a system to create the perfect popcorn.Starting at €8.20
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Wal-Mart China: Tian Tian Pingjia
Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.; Li, Wei; Yemen, GerryCase DARDEN-OM-1472-EService and Operations ManagementHaving taken stock of where the division was, Scott Price, Wal-Mart China's interim CEO, wanted to lay the groundwork to be able to hand over the reins to the new CEO with an idea of where it was headed. At the end of his assignment, Price would like to leave a report with recommendations that would help position the next leader to be even more successful. What did day-to-day operations look like in 2012? Was there urgency anywhere along the line...Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74