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Living Lean: Bob's A-maize-ing Popcorn
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1467-EService and Operations ManagementThis case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode on metrics and quality control, two friends confer on the development of a system to create the perfect popcorn.Starting at €8.20
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Wal-Mart China: Tian Tian Pingjia
Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.; Li, Wei; Yemen, GerryCase DARDEN-OM-1472-EService and Operations ManagementHaving taken stock of where the division was, Scott Price, Wal-Mart China's interim CEO, wanted to lay the groundwork to be able to hand over the reins to the new CEO with an idea of where it was headed. At the end of his assignment, Price would like to leave a report with recommendations that would help position the next leader to be even more successful. What did day-to-day operations look like in 2012? Was there urgency anywhere along the line...Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74
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Managing Inventory: Intuition-Generating Problems
Weiss, Elliott N.Case DARDEN-OM-1487-EService and Operations ManagementThis problem set introduces the concepts of order quantities and inventory tradeoffs, enabling students to develop intuition around the basic costs involved in inventory thinking. This can be used with the note “Managing Inventories: Fundamentals,” UVA-OM-1397.Starting at €8.20
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Process Capability: Practice Problems
Weiss, Elliott N.Case DARDEN-OM-1492-EService and Operations ManagementThis case contains four practice problems to help develop student understanding of process capability.Starting at €8.20
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Postponement and Pooling: Problems
Weiss, Elliott N.Case DARDEN-OM-1496-EService and Operations ManagementThese problems are designed to help students grasp the benefits of risk pooling and postponement of product assembly in adjusting inventory levels.Starting at €8.20
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Great Valley Root
Weiss, Elliott N.Case DARDEN-OM-1509-EService and Operations ManagementThe production supervisor of a global equipment supplier is facing two problems on the factory floor: excess overtime on the assembly line and unacceptable manufacturing lead times through the entire production process. After calculating the capacity and throughput time of the existing system, students must determine the best alternatives to realize the dual goals of 50% reduction in overtime and 50% reduction in throughput time.Starting at €8.20
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Monticello Motor Club: Straights and Corners
Weiss, Elliott N.; Yemen, Gerry; Burke, AdamCase DARDEN-OM-1511-EService and Operations ManagementThis case has been taught successfully in a second-year MBA elective, "Management of Service Operations," in a module on service system design. The material works well to unfold with Frances Frei's service model framework. Ari Straus, a former customer of Monticello Motor Club (MMC), brought that customer perspective with him to take on the roles of CEO and president. MMC was a high-end service business with an exclusive clientele. As much as the...Starting at €8.20
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Final Exercises at the Darden School
Weiss, Elliott N.Case DARDEN-OM-1538-EService and Operations ManagementThis brief case discusses the graduation hooding ceremony at the Darden School of Business at the University of Virginia. Its purpose is to provide practice in calculating process operating parameters such as takt time, throughput rate, throughput time, and capacity. It also provides an example of the use of Little’s Law and Operator Loading Charts.Starting at €8.20
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Queue Management: Elimination, Expectation, and Enhancement
Weiss, Elliott N.; Tucker, ChadTechnical Note DARDEN-OM-1581-EService and Operations ManagementThe mathematical relationships predicting average waiting time as a function of arrival patterns, service time distributions, number and types of servers, and various queue disciplines are well known. In this note, we address the problem of managing queues by managing perceptions of waiting. Basic operations-management principles can easily address issues of fairness: form one line instead of many; apply first-come, first-served principles (unles...Starting at €8.20