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Process Engineering & Fabrication - Teaching Note
Weiss, Elliott N.Teaching Note DARDEN-OM-1418TN-EService and Operations ManagementTeaching note for product OM-1418Starting at €0.00
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Gene Cattie Enterprises - Teaching Note
Weiss, Elliott N.Teaching Note DARDEN-OM-1359TN-EService and Operations ManagementTeaching Note for product OM-1359Starting at €0.00
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Schindler Elevator Corporation
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1593-EService and Operations ManagementThis case provides the opportunity for a comprehensive analysis in a service operations strategy course. It touches on subjects including the customer value proposition, profitability, employee management, customer management, robust people versus robustStarting at €8.20
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Sakara Life
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1585-EService and Operations ManagementThis case examines Sakara Life, a healthy-lifestyle company founded near the end of 2012 with a core business of preparing and delivering beautiful, healthy, premium meals, often (but not exclusively) on a subscription basis (organic meal delivery, or OMD). Kimberly Dunn, the head of strategy and operations at Sakara Life, was facing a number of strategic decisions, including whether to buy an automatic peeler/chopper and a commercial dishwasher...Starting at €8.20
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Queue Management: Elimination, Expectation, and Enhancement
Weiss, Elliott N.; Tucker, ChadTechnical Note DARDEN-OM-1581-EService and Operations ManagementThe mathematical relationships predicting average waiting time as a function of arrival patterns, service time distributions, number and types of servers, and various queue disciplines are well known. In this note, we address the problem of managing queues by managing perceptions of waiting. Basic operations-management principles can easily address issues of fairness: form one line instead of many; apply first-come, first-served principles (unles...Starting at €8.20
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Czech Mate: Jake and Dan's Marvelous Adventure (B)
Weiss, Elliott N.; Collier, Rob; Kadish, MikeCase DARDEN-OM-1412-EService and Operations ManagementIn the second part of a two-part case, two MBA students candidly evaluate their performance in a week-long kaizen event at a manufacturing plant in the Czech Republic.Starting at €5.74
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Staffing at the Global Guidance Group
Weiss, Elliott N.Case DARDEN-OM-1729-EService and Operations ManagementMakayla Nnadi, vice president of operations at the Global Guidance Group, must determine a staffing plan for the upcoming year. She must balance the costs of overstaffing with those of understaffing in the face of uncertain demand for future services. Students are tasked with conceptualizing a model to help answer how many staff members would be necessary to deliver the work sold in 2022. They must determine the information needs to construct a ...Starting at €8.20
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Schindler Elevator Corporation - Teaching Note
Weiss, Elliott N.; Goldberg, RebeccaTeaching Note DARDEN-OM-1593TN-EService and Operations ManagementTeaching note for product OM-1593Starting at €0.00
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Carlos Zuleta and Lean
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1690-EService and Operations ManagementThis case tells the story of Carlos Zuleta's philosophies toward Lean transformations in the country of Colombia. First, he describes the transformation at Porvenir, a Colombian private pension fund administrator that applied Lean to reduce the lead timeStarting at €8.20
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Standard Work in Developing Leaders: Rebecca Banquette, Coach
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1687-EService and Operations ManagementRebecca Banquette, a recently hired executive coach and Lean consultant at a staffing firm in the health care industry, has experienced a change in her Lean management philosophy and approach. Previously, she focused heavily on Lean's technical process-improvement aspects, but after a period of personal exploration and growth, she has decided to focus first and primarily on the development of people. In this case, Banquette explains and reflects ...Starting at €8.20