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Standard Work in Developing Leaders: Rebecca Banquette, Coach
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1687-EService and Operations ManagementRebecca Banquette, a recently hired executive coach and Lean consultant at a staffing firm in the health care industry, has experienced a change in her Lean management philosophy and approach. Previously, she focused heavily on Lean's technical process-improvement aspects, but after a period of personal exploration and growth, she has decided to focus first and primarily on the development of people. In this case, Banquette explains and reflects ...Starting at €8.20
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Carlos Zuleta and Lean
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1690-EService and Operations ManagementThis case tells the story of Carlos Zuleta's philosophies toward Lean transformations in the country of Colombia. First, he describes the transformation at Porvenir, a Colombian private pension fund administrator that applied Lean to reduce the lead timeStarting at €8.20
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Anna White: Lean Thinking at Acme Funding
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1720-EService and Operations ManagementAnna White, process engineer at Acme Funding (Acme), a mortgage-loan-processing company, is considering a redesign of the loan-closing process. She is evaluating a centralization/decentralization system called "pods," similar to manufacturing cells, as a process redesign. Data is given for the student to analyze the implications of this approach and suggest alternatives. Students must calculate utilizations and capacities of both the centralize...Starting at €8.20
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Olena Tischler: Health Care Operations Management Intern
Weiss, Elliott N.; English, AustinCase DARDEN-OM-1730-EService and Operations ManagementOlena Tischler is embarking on her midpoint MBA internship, a position she developed with Northeast Regional Healthcare. The internship is divided among the operations of three different clinics and is focused on operational excellence. As the starting point of her summer analysis, Tischler ponders how each clinic defines "operations." After a hint that operations are not well defined within the health care environment, a timely dinner with her m...Starting at €8.20
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Mancala’s Pizza: Continuous Review
Weiss, Elliott N.Exercise DARDEN-OM-1602Service and Operations ManagementThis exercise introduces Walter Solomon, the general manager at Mancala’s Pizza Restaurant (Mancala’s), an upscale eat-in pizzeria known for using fresh, organic, and sustainable ingredients. In addition to pizzas, it sold a specialty red table wine to accompany the food menu. Solomon was interested in balancing three costs: (1) the annual cost of holding inventory, (2) the annual ordering costs, and (3) the annual stock-out costs using a continu...Starting at €8.20
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Mancala’s Pizza: Periodic Review
Weiss, Elliott N.Exercise DARDEN-OM-1603Service and Operations ManagementThis exercise introduces Walter Solomon, the general manager at Mancala’s Pizza Restaurant (Mancala’s), an upscale eat-in pizzeria known for using fresh, organic, and sustainable ingredients. In addition to pizzas, it sold a specialty red table wine to accompany the food menu. Solomon was interested in balancing three costs: (1) the annual cost of holding inventory, (2) the annual ordering costs, and (3) the annual stock-out costs using a periodi...Starting at €8.20
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The Curious Case of the Disputed Rabbits
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1618-EService and Operations ManagementService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches. This case uses an inventory mishap at a pet store to explore the need for ...Starting at €8.20
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Felipe Vergara and Lumni: Launching an Innovation in a Developing Economy - Teaching Note
Sarasvathy, Saras D.; Weiss, Elliott N.; Ishrat, M.Teaching Note DARDEN-ENT-0083TN-EEntrepreneurshipTeaching note for product ENT-0083Starting at €0.00
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Reynaldo Roche (A)
Chua, Jeriel; Weiss, Elliott N.Case DARDEN-OM-1258-EService and Operations ManagementThis four-case series follows a team through a weeklong kaizen event. The A case sets up the situation, and the B (UVA-OM-1259), C (UVA-OM-1260), and D (UVA-OM-1261) cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Starting at €8.20
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Da Click's "Throwback" Jerseys
Weiss, Elliott N.Case DARDEN-OM-1322-EService and Operations ManagementThis simple case enables students to determine production bottlenecks and perform sensitivity analyses. It can be used to accompany a discussion of "The Goal" by Eli Goldratt.Starting at €8.20