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Wonderful decisions
García-Castro, Roberto; Ariño, Miguel AngelArticle ART-3342-EDecision Analysis, Leadership and People Management, StrategyOne of the hardest things for companies to do is to make good, sound decisions on a consistent, long-term basis. To make wonderful decisions, companies need to strike the right balance between effectiveness, attractiveness and unity, and then hone their strategic, executive and leadership abilities. These diagnostic tools may help.Starting at €8.20
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An Overview of Service Design
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-478-EService and Operations ManagementThe purpose of this note is to review service design and new service development literature. In order to provide a comprehensive outlook on the subject, the note starts by reviewing the main concepts of product development and their applicability to service design. It then proceeds to describe the main ideas regarding service design and their linkage to the world of operations.Starting at €8.20
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The Service Activity Sequence in Healthcare
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-485-EService and Operations ManagementImprovement in service operations is a key element in Health Care. Starting from the frame of reference provided by the Service Activity Sequence (SAS)[ [Muñoz-Seca, 2011], this note presents experiences on SAS activities. This note provides a brief summary of SAS and expands on examples on how health care providers are dealing with some of the SAS activities.Starting at €8.20
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Toma de decisiones intuitiva: el método HAD
García-Castro, Roberto; García-Méndez, IsabelTechnical Note ADN-282Decision AnalysisEn esta nota técnica se exploran la toma de decisiones intuitivas y los errores más comunes que se cometen al decidir basándonos en intuiciones y, además, se proponen algunas pautas que han demostrado ser eficaces para evitarlos. En concreto, se describe brevemente el método HAD, una herramienta que resulta útil para un gran número de empresas y directivos.Starting at €8.20
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El Instituto Nacional de las Artes Escénicas y de la Música, INAEM
Munoz-Seca, Beatriz; Riverola, JosepCase P-1129Innovation and Change, Service and Operations ManagementEl caso expone los retos de Miguel Ángel Recio, director general del INAEM (Instituto Nacional de las Artes Escénicas y de la Música) para lograr que la institución se guíe por operaciones del siglo XXI. El INAEM es una institución pública con 14 unidades diferentes, que van desde el Teatro de la Zarzuela (TZ) hasta la Orquesta y Coro Nacionales de España (OCNE). El caso se desarrolla principalmente mediante una conversación entre Miguel Ángel y ...Starting at €8.20
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Abbey Road Studios (A) - Teaching Note
García-Castro, RobertoTeaching Note ADT-36-EDecision AnalysisThis case analyzes the option value of investing in the production and commercialization of an artist's second album. It briefly covers current facts about the music industry, including digital distribution, the emergence of new models, and the transformation of traditional record studios.Starting at €0.00
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Wolf GmbH
García-Castro, RobertoCase AD-325-EFinance, Knowledge and CommunicationIn a highly uncertain environment, Wolf GmbH must decide whether to launch a new prototype boiler, the CE-1. The company's managers must make their decision based on financial projections, using NPV and IRR as tools.Starting at €8.20
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ScriptBook
García-Castro, RobertoCase AD-373Decision AnalysisEste caso ilustra una situación en la que una compañía debe decidir si producir o no una película nueva. El caso trata de la incertidumbre que rodea una decisión de este tipo y de algunas de las técnicas de inteligencia artificial que se utilizan para predecir el éxito de una película.Starting at €8.20
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Wolf GmbH - Nota del instructor
García-Castro, RobertoTeaching Note ADT-28Finance, Knowledge and CommunicationNota del instructor que desarrolla el caso ADE-325 Wolf GmbH.Starting at €0.00
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Abbey Road Studios (B)
García-Castro, RobertoCase AD-358Decision AnalysisEl presente caso analiza el valor de opción de invertir en la producción y comercialización del segundo disco de un determinado artista. Se explican brevemente algunos datos reales de la industria de la música, en concreto, sobre la distribución digital, la aparición de nuevos modelos de negocio y la transformación que han experimentado los clásicos estudios de grabación.Starting at €5.74