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Intrategy: A basic dimension of corporate culture (Portuguese Version, Brazil)
Cardona Soriano, Pablo; Chinchilla Albiol, NuriaTechnical Note FHN-323-PBLeadership and People ManagementThis technical note coins a new term, 'intrategy', to refer to the study of the company's internal environment and processes in order to enhance the unity of the organisation, ie the commitment of those who work in it. It also introduces a new model for diagnosing the culture of business organisations in order to facilitate change management.Starting at €8.20
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Conflict Management (Portuguese Version, Brazil)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-PBLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Coaching at Banco Azucarero de Cali (BAC) (B) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-35-PBLeadership and People ManagementIn Case (B), the area manager - and new coach - takes on the evaluation interview and professional development plans of two branch managers - coachees - one with high potential and the other with limited perspectives in the bank. The exhibits show the evaluation tools used: the 180º Evaluation Chart and the "Spiders", which show the competency profiles.Starting at €5.74
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Coaching at Banco Azucarero de Cali (BAC) (A) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-34-PBLeadership and People ManagementThis case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed.Starting at €8.20
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SAP's Transformation from a Product to a Service Provider: The Business Transformation Academy (Portuguese Version, Brazil)
Fischer, Marco; Reiche, Bjoern Sebastian; Cardona Soriano, PabloCase DPO-215-PBLeadership and People ManagementThe case discusses the strategic talent and stakeholder management issues that SAP faces as it transforms itself into a service provider. In 2000, SAP first decides to establish business consulting to assist customers in implementing software solutions. After long and controversial discussions about the core competencies of SAP, the company finally sets up a unit on Business Transformation Services that aims to support companies to successfully t...Starting at €8.20
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Evaluating and developing management competencies (Portuguese Version, Brazil)
Cardona Soriano, Pablo; Chinchilla Albiol, NuriaTechnical Note FHN-320-PBLeadership and People ManagementThis technical note presents the different kinds of management competencies (strategic and intrategic) and personnel efficiency, as well as how to develop them. Management competencies are tools for cultural change.Starting at €8.20
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Leadership in Work Teams (Portuguese Version, Brazil)
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-PBLeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20
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Trust in Boss-Subordinate Relationships (Portuguese Version, Brazil)
Elola, Aitziber; Cardona Soriano, PabloTechnical Note DPON-12-PBLeadership and People ManagementThis note explains how trust between bosses and subordinates is gained and lost. It annalyzes the personal factors and key forms of behaviour that result in trust. It also explains the impact of trust on bosses' power and authority.Starting at €8.20
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Coaching in the Development of Professional Competences (Portuguese Version, Brazil)
Cardona Soriano, PabloTechnical Note FHN-345-PBLeadership and People ManagementProfessional competences are difficult habits to develop without the effective help of a coach. The coach provides useful information, opportune examples, and adequate training for the development of each specific competence. Furthermore, and above all, the coach stimulates and maintains the learning attitude of the coachee (the will to learn and choose according to his rational motivation) by means of strengthening his self-esteem and developing...Starting at €8.20