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La motivación humana
Cardona Soriano, Pablo; Fontrodona, Joan; Pérez López, Juan A.Technical Note FHN-245Leadership and People ManagementEs una recopilación resumida de diversas notas técnicas del profesor Pérez López. En 10 páginas, recoge las distintas visiones acerca de la motivación humana a lo largo de la historia, y las encuadra en tres grandes modelos de empresa: mecanicista, orgánico y humanista.Starting at €8.20
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SAP's Transformation from a Product to a Service Provider: The Business Transformation Academy
Fischer, Marco; Reiche, Sebastian; Cardona Soriano, PabloCase DPO-215-ELeadership and People ManagementThe case discusses the strategic talent and stakeholder management issues that SAP faces as it transforms itself into a service provider. In 2000, SAP first decides to establish business consulting to assist customers in implementing software solutions. After long and controversial discussions about the core competencies of SAP, the company finally sets up a unit on Business Transformation Services that aims to support companies to successfully t...Starting at €8.20
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Coaching at Banco Azucarero de Cali (BAC) (A)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-34-ELeadership and People ManagementThis case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed.Starting at €8.20
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Creativity and Innovation. How to Encourage Them
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-54-ELeadership and People ManagementThis technical note is intended to help develop the competence of creativity. Companies are not creative and innovative in themselves, as abstract entities. If a company is creative, it is because the people in it are creative. But is creative talent confined to a privileged few, or can it be acquired? Talent is made up of attitude and aptitude, that is, the will and the ability to be creative. This technical note looks at how creative attitude a...Starting at €8.20
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Leadership in Work Teams
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-ELeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20
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La Masia, a School of Talent
Lleó, Borja; Cardona Soriano, PabloCase DPO-216-ELeadership and People ManagementFrom the moment the young hopefuls of FC Barcelona's youth program set foot in La Masia, a team of professionals oversees their all-round education on a day-to-day basis. The Barça model takes three key aspects - physical-sporting, intellectual, and moral - into account in order to turn the 10 or 11-year-olds who come to Barça's soccer academy into excellent footballers and excellent human beings. In barely 30 years, La Masia has become the world...Starting at €8.20
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La dirección por misiones en SONY España: La historia de un cambio cultural
Cardona Soriano, Pablo; Rey, CarlosCase DPO-111Leadership and People ManagementEl caso describe el proceso de implantación de un sistema de Dirección por Misiones como herramienta de cambio cultural y su impacto en el liderazgo de la empresa. Para dar sentido de misión a los objetivos y a la gestión diaria, muchas empresas han realizado ejercicios de definición y comunicación de la misión y los valores de la empresa. Sin embargo, a pesar del esfuerzo directivo y los recursos empleados, son muy pocas las empresas que han sab...Starting at €8.20
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Customer Orientation
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52-ELeadership and People ManagementThis technical note aims to help the personal development of management's customer orientation capacity. The customer is the reason why any company exists. Today, customers are better educated and better trained, more selective and demanding, and they have a greater capacity for choice. As such, customer orientation is more important than ever for the survival of the company. If a company wishes to develop a customer orientation culture capable o...Starting at €8.20
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SAFE and Travis: Leading in Uncertain Times
Mitchell, Jordan; Cardona Soriano, Pablo; Rosenberg, MikeCase DG-1522-ELeadership and People Management, Service and Operations ManagementForty-five miles apart from each other in Northern California, two not-for-profit credit unions SAFE and Travis had successfully transitioned from military segment-based to community charter credit unions. Both had grown to over $1 billion in assets via a combination of organic growth, mergers, and acquisitions. Above all, both had injected an unwavering commitment to member service. As of 2007, SAFE and Travis faced several questions: What would...Starting at €8.20
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Trust in Boss-Subordinate Relationships
Elola, Aitziber; Cardona Soriano, PabloTechnical Note DPON-12-ELeadership and People ManagementThis note explains how trust between bosses and subordinates is gained and lost. It annalyzes the personal factors and key forms of behaviour that result in trust. It also explains the impact of trust on bosses' power and authority.Starting at €8.20