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Escatsa: The UK and Hungary Decisions (Portuguese Version, Brazil)
Castañosa, Carlos; Palencia, Luis; García Pont, CarlosCase ASN-33-PBLeadership and People ManagementA medium size Spanish company, manufacturing steel sheet jobs for the automobile industry, must decide on two alternatives to expand internationally. The choice of one or the other (or both) requires analysis of core competencies, customer base, risk, cost structures and project financing. Since time is an issue, the decision must be made with incomplete information.Starting at €8.20
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GAS GAS
García Pont, Carlos; García Solé, CarlosCase ASN-51-EEntrepreneurship, Marketing, StrategyKTM, an international leader in off-road motorcycles, proposed for GAS GAS to manufacture trial motorcycle models for its company. The brand, GAS GAS, which has 50% of the global trial motorcycle market, considers the strategic pros and cons of entering into this agreement.Starting at €8.20
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Esasa (Española de Señalización del Automóvil, S.A.)
Fraguas, Rafael; García Pont, Carlos; Rodríguez-Llauder, María DoloresCase DG-1148Leadership and People ManagementStarting at €8.20
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El diseño de una garantía
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-365Service and Operations ManagementSe describe un enfoque para el desarrollo de garantías en servicios. Se empieza definiendo los atributos de excelencia en el servicio ?para esto se presentan tres posibles métodos? y a continuación se dan una serie de indicaciones para la definición de la garantía, utilizando una clasificación de los atributos de excelencia en las dimensiones de control, habilidad e importancia. (Also available in English).Starting at €8.20
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Hospital Clinic de Barcelona: A Governance Concept for an Innovative Hospital
Rosenmöller, Magda; Jaiswal, NikiCase P-1147-ECorporate Governance, Innovation and Change, Leadership and People ManagementStarting at €8.20
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The Value of a Satisfied Customer
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-368-EService and Operations ManagementKnowing the value of a customer is an important element in managing the service quality of an organization. By value of a customer we understand the net present value of the cash flows generated by this customer. Our experience shows that in those organizations where this value is known the personnel is more sensitive to losing customers and that these organizations launch many more initiatives to retain them, thus increasing the profitability of...Starting at €8.20
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Multinational organization: the middle manager
García-Pandiello J. M.; García Pont, CarlosTechnical Note DGN-618-ELeadership and People ManagementThis technical note combines three levels of analysis in an effort to contribute to knowledge of the management of multinational companies. First, it describes the organizational forms that multinational companies are adopting in response to the competitive pressures to which they find themselves exposed. Second, adopting the viewpoint of the subsidiaries, it analyses how the subsidiaries respond to these pressures. And third, it discusses the ro...Starting at €8.20
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Turrones Artesanos del Mediterráneo (TAM)
García Pont, Carlos; Soler, EdiCase ASN-77-EAccounting and Control, EntrepreneurshipStarting at €8.20
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Experimentos para llegar a los pobres sin romper la red de seguridad: el seguro médico público en Massachusetts
Savedoff W.; Murphy C.; García Prat, Antoni; Rosenmöller, MagdaCase P-1005Service and Operations ManagementLa llegada de una nueva Directora a la agencia de programas de asistencia sanitaria del Estado provoca un replanteamiento de los mecanismos de cobertura, costes y calidad del servicio. Tras revisar pasadas iniciativas, la nueva Directora decide emprender una serie de reformas a fin de alcanzar los objetivos señalados de forma significativa. Los cambios implican nuevos sistemas de relación entre el estado, las compañías aseguradoras y los proveedo...Starting at €8.20
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Contratación gubernamental de ONGs a gran escala para extender los servicios básicos de salud a las poblaciones pobres de Guatemala
Nieves I.; La Forgia G. M.; Ribera, Jaume; Rosenmöller, MagdaCase P-1006Service and Operations ManagementEl caso presenta la situación del Programa de Extensión de Cobertura de Servicios Básicos - PECSB en Guatemala a principios del 2000. En sus tres años de existencia el programa ha demostrado su éxito al atraer un gran número de ONGs para colaborar con el Gobierno en la extensión de la cobertura de servicios de salud a poblaciones pobres e indígenas que habitan en áreas rurales. El nuevo gobierno se cuestiona la necesidad de transformar los «conve...Starting at €8.20