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Tales of Life-changing Innovations: Living Drugs ' Note on the Development of CAR-T Therapies (through 2019)
Bhide, Amar V.; Datar, Srikant M.Case HBS-321063-EKnowledge and CommunicationStarting at €8.20
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Tales of Life-changing Innovations: Minimally Invasive ' Note on the Development of Laparoscopic Surgery (through the 1990s)
Bhide, Amar V.; Datar, Srikant M.; Bowler, Caitlin N.Case HBS-321060-EKnowledge and CommunicationStarting at €8.20
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Tales of Life-changing Innovations: Early Detection, Precise Diagnoses ' Note on the Development of Coronary Bypass Arterial Grafting (CABG) (through 2000)
Bhide, Amar V.; Datar, Srikant M.; Villa, FabioCase HBS-321062-EKnowledge and CommunicationStarting at €8.20
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Motores Rivero S.A. (MORSA) (Portuguese Version, Brazil)
Ribera, Jaume; Lago, AlejandroExercise PE-74-PBService and Operations ManagementThis exercise presents the decisions to be made by a manager related to the management of inventories of an engine part. It is well suited as an introduction to inventory management as it presents different evolving situations and allows the professor to discuss batch inventory, safety inventory, as well as the impacts of uncertainty in the values and the availability of financing in the final decisions.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Starbucks Reinvention Strategy: Store Automation and Growth
Moscoso, Philip; Isaac Sastre Boquet; Lago, AlejandroCase OIT-13-EInformation Technologies, Service and Operations ManagementIn September 2022, Schultz presented Starbucks' new Reinvention strategy at the company's investor day in Seattle (U.S.). He claimed that the Reinvention strategy plan addressed the key issues the company faced, as follows: resolving the growing tensions with its U.S. workers, adjusting its value proposition to the shifts in consumer preferences, deploying more store automation, and reactivating its global expansion, primarily in China. During th...Starting at €8.20
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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M-Pesa - Mobile Banking in Kenya (Chinese Version)
Sieber, Sandra; Lago, Alejandro; GO, TimothyCase SI-192-ZHInformation Technologies, Innovation and Change, Service and Operations ManagementM-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance institutions, M-Pesa had transformed itself into a nationwide money transfer service used by m...Starting at €8.20
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Carsharing in Barcelona: Avancar (Chinese Version)
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-ZHService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management (Chinese Version)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-ZHService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20