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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, Philip; Sieber, SandraExercise PE-75-PBInformation Technologies, Innovation and Change, Service and Operations ManagementNetflix is a U.S. provider of on-demand Internet streaming media and flat rate DVD-by-mail services. The company experienced incredible success since its beginnings in 1997. During 2010, revenue jumped 29% to $2.16 billion, and stock price increased 219% to $175.70. It also added 8 million subscribers, bringing its total to over 20 million. In the summer of 2011 the company first announced the spin-off of its traditional DVD rental operations fro...Starting at €8.20
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Strategic Conversations at Suncorp Commercial Insurance (B)
Liedtka, Jeanne M.Case DARDEN-S-0160-EStrategyThe “Strategic Conversations at Suncorp Commercial Insurance” case series examines the actions taken by the senior executives of the Australian-based Suncorp Commercial Insurance, working with strategy consultant 2nd Road, to build an aligned and committed workforce following a difficult merger with a rival insurer, Promina Group. The A case outlines both the process used, which features the widely participative “strategic conversation” developed...Starting at €5.74
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Strategic Conversations at Suncorp Commercial Insurance (C)
Liedtka, Jeanne M.Case DARDEN-S-0161-EStrategyThe “Strategic Conversations at Suncorp Commercial Insurance” case series examines the actions taken by the senior executives of the Australian-based Suncorp Commercial Insurance, working with strategy consultant 2nd Road, to build an aligned and committed workforce following a difficult merger with a rival insurer, Promina Group. The A case outlines both the process used, which features the widely participative “strategic conversation” developed...Starting at €5.74
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Land O'Lakes: The Search for Growth
Moore, Marian Chapman; Liedtka, Jeanne M.; West, MimiCase DARDEN-S-0248-EMarketingThis field-based case is one of three available case-based simulations that can be used as the basis for a multisession course on design thinking (alongside “Design Thinking at Arena Industries: Designing an Employee Wellness Approach” [UVA-S-0240] and “Design Thinking at Trenton State College: Designing a Faculty Retirement Experience” [UVA-S-0241]). A teaching note for all three cases, “Design Thinking Course Module (TN)” (UVA-BP-0550TN), offer...Starting at €8.20
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Leading Change at PPF Corporation (B)
Liedtka, Jeanne M.Case DARDEN-BP-0499-ECorporate GovernanceThe B case continues the story of Stephen Oswald’s leadership by examining the actions he took during his first three years at the corporation. See also the A case (UVA-BP-0498).Starting at €5.74
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Scenario Planning
Liedtka, Jeanne M.; Chawla, Vikas; Wininger, James; Garrett, CarlTechnical Note DARDEN-BP-0501-ECorporate GovernanceThis note reviews the purposes, methods, and uses of scenario planning for strategic decision making under uncertainty.Starting at €8.20
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Charlottesville-Albemarle Legal Aid Society (C): 10 Years Later
Liedtka, Jeanne M.Case DARDEN-BP-0517-ECorporate GovernanceThis case series deals with the situation facing the director of the Charlottesville-Albemarle Legal Aid Society, a federally supported nonprofit organization chartered to provide legal services to low-income people involved in noncriminal cases. Legal Aid has entered a challenging time in its history: Funding is decreasing while demand for services is growing. The director is struggling with how to forge a new strategy for the organization in an...Starting at €5.74