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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, Philip; Sieber, SandraExercise PE-75-PBInformation Technologies, Innovation and Change, Service and Operations ManagementNetflix is a U.S. provider of on-demand Internet streaming media and flat rate DVD-by-mail services. The company experienced incredible success since its beginnings in 1997. During 2010, revenue jumped 29% to $2.16 billion, and stock price increased 219% to $175.70. It also added 8 million subscribers, bringing its total to over 20 million. In the summer of 2011 the company first announced the spin-off of its traditional DVD rental operations fro...Starting at €8.20
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(Water) Public–Private Partnerships: The Economics
Debaere, Peter; Kapral, AndrewTechnical Note DARDEN-GEM-0183-EEconomicsWith frequent water main breaks, leaking pipes, and lead contamination, the water infrastructure of many countries is in bad shape, and improvements are urgent in light of climate change and increasing water stress. Discussion in recent years has focused on the role of private companies in a sector that has traditionally been in public hands. Since the privatization of the United Kingdom’s water infrastructure in the late 1980s, a whole range of ...Starting at €8.20
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Supply, Demand, and Equilibrium: The Algebra
Debaere, PeterTechnical Note DARDEN-G-0592-EKnowledge and CommunicationThis technical note refreshes the algebraic representation of linear demand and supply, how to account for shifting curves, and how to include taxes. This is part of the refresher course in Economics at Darden.Starting at €8.20
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Supply, Demand, and Equilibrium: A Class Experiment
Debaere, PeterTechnical Note DARDEN-G-0593-EKnowledge and CommunicationThis note explains the intuition and analytics behind the class experiment that is commonly called "Trading in a Pit." Following the experiment, we derive supply and demand and discuss market efficiency. This note is part of the refresher course in economics at Darden.Starting at €8.20
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The Effects of Tariffs and Quotas
Debaere, PeterTechnical Note DARDEN-G-0595-EKnowledge and CommunicationThis note discusses the welfare implications of tariffs for consumers, producers, and the government. A brief survey of the state of protectionism in recent years is included.Starting at €8.20
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Zimbabwe: Grappling with Hyperinflation
Debaere, PeterCase DARDEN-G-0599-EKnowledge and CommunicationThis case will lead students to a discussion of the causes and effects of hyperinflation. The link with fiscal deficits is explored, and so is the link with societal changes. The particular focus is on the hyperinflation in Zimbabwe under President Robert Mugabe whose government implemented a controversial land redistribution program. The case can be taught with a class experiment-see teaching note.Starting at €8.20
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Fishy Issues: The U.S. Shrimp Antidumping Case
Debaere, PeterCase DARDEN-G-0600-EKnowledge and CommunicationThis case features a prominent antidumping case in the United States against six of its major foreign shrimp suppliers. The case fits well in a discussion and analysis of the (welfare) consequences of protectionism, the basic case for free trade, and the political economy of protectionism.Starting at €8.20