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Aldi: Disruptor Disrupted?
Sachon, MarcCase OIT-10-EService and Operations ManagementAldi is the inventor of the hard discount model, copied by Lidl and Mercadona (amongst others) The case explains the history and operating model of Aldi, starting from its origins in 1913 to its challenges in 2023 with presence in Europe, USA, Australia and China. The case allows a detaled analysis of how the business model of hard discount works, how Aldi has been able to gr from a 35 sqm store to a ?100 billion retail giant - and how the compa...Starting at €8.20
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Netflix: The Streaming Challenge (Portuguese Version, Brazil)
Sachon, MarcCase P-1114-PBService and Operations ManagementThe case describes the history and business model of Netflix, a worldwide leading company in movie rentals. From its beginnings in 1997/98, the Los Gatos, California-based company has focused on developing a movie rental business model that uses superior customer intelligence to ensure high customer satisfaction, while being able to use customer analytics to manage service-related costs and its bottom line. With the switch from being primarily a ...Starting at €8.20
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Industry 4.0: Get Ready for the Next Industrial Revolution
Sachon, Marc; Zamora, Javier; Padilla, ElmarDossier DOS-33-EInformation Technologies, Innovation and Change, Service and Operations ManagementFrom infrastructure changes to emerging business models to cybersecurity, this dossier is your survival guide.Starting at €15.00
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Holaluz and the EU Green Deal
Sachon, MarcCase OIT-1-EService and Operations ManagementIn December 2021, Carlota Pi, co-founder and CEO of Holaluz, was ready to listen. She had tasked a group of experienced executive MBA students at her alma mater, a leading business school in North-East Spain, to find solutions to some of the challenges Holaluz was facing. As she settled into her seat, the same professor who had taught her as a student in the same program went through the agenda for the afternoon before calling the first of severa...Starting at €8.20
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5 Building Blocks for Cyber-Physical Value Chains
Sachon, MarcArticle ART-3012-EInformation Technologies, Innovation and Change, Service and Operations ManagementThe digitalization that has disrupted services is set to do the same in industry, and manufacturing in particular. With supply chains operating at their limits amid a growing list of global challenges, new approaches are required to save time, improve efficiency and gain flexibility to survive in volatile, uncertain, complex and ambiguous (VUCA) times. Based on interviews, case studies and collaborations with German firms at the leading edge of t...Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management (Portuguese Version, Brazil)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-PBMarketingThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Hella: Industry 4.0 in China
Sachon, Marc; Karrer, ChristophCase P-1163-EInnovation and Change, Service and Operations ManagementHELLA, one of the world's leading suppliers to the automotive industry, collaborated with leading car manufacturers and played a major role in lighting technologies, one of its core strengths. In addition to Europe, the Asia-Pacific region, a key market, was growing steadily. However, HELLA now faced a serious problem: the black market for spare parts. The suspicion had arisen that HELLA injection molding tools were not only used for in-house pro...Starting at €8.20
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Johann Borgers Group: An Owner-Managed Automotive Supplier in the 21st Century
Sachon, MarcCase P-1080-EService and Operations ManagementBorgers Group, a fifth generation owner-managed family business producing textile-based sound-proofing solutions for the European automotive industry, has established production facilities all over Europe, including three factories in the Czech Republic. The company has a track record of quality and innovation and is a supplier to all automotive companies in Europe, including Audi, BMW, Bentley and Mercedes. While Borgers' largest production faci...Starting at €8.20
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Nike Football Team Sports: La agilidad como motor del crecimiento
Mitchell, Jordan; Sachon, MarcCase P-1089Service and Operations ManagementEn 2007, Nike EMEA decidió incrementar significativamente su negocio de Football Team Sports (FTS, prendas y accesorios para personas que practican el fútbol aficionado), que hasta entonces había sido una parte pequeña de sus actividades. Nike tenía que afrontar un reto importante: cómo servir al creciente negocio de FTS con una cadena de suministro que tradicionalmente recurría al marketing para generar demanda. Los clubes de fútbol aficionado, ...Starting at €8.20
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Hella: la industria 4.0 en China
Sachon, Marc; Karrer, ChristophCase P-1163Innovation and Change, Service and Operations ManagementHELLA, uno de los principales proveedores de la industria del automóvil a nivel mundial, colaboraba con los principales fabricantes de automóviles y estaba presente en la mayor parte de las tecnologías de iluminación, uno de sus puntos fuertes. Además de Europa, la región Asia-Pacífico era un mercado clave y presentaba un crecimiento constante. Sin embargo, ahora se enfrentaba a un problema serio: el mercado negro de recambios. Había surgido la ...Starting at €8.20