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Unión Fenosa Corporate University: Teaching and Learning from Experience
Grau, Amèrica; Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-146-EKnowledge and CommunicationThis case describes the creation of a corporate university at Unión Fenosa, a Spanish utilities company, in a way that is consistent with the company's intellectual capital model and its commitment to knowledge and training. The company has successfully transformed itself from a regional utility into a multinational energy business. In the process, the workforce has tripled while the number of employees engaged in the original business activities...Starting at €8.20
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Knowledge Management at Cap Gemini Ernst & Young
Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-147-EKnowledge and CommunicationCap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) on May 2000 to complete geographical presence, since CG was mainly European and E&Y was well located in the American market. The resulting firm, renamed Cap Gemini Ernst & Young (CGE&Y), was heavily based on knowledge not only to run the business but also to successfully complete the integration process. The knowledge management (KM) model and experiences each firm followed befo...Starting at €8.20
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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143-EKnowledge and CommunicationThis case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.Starting at €8.20
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Pinsos Galofré, S.A. (A)
Andreu i Civit, Rafael; Stenseth K.Case SI-1-EKnowledge and CommunicationStarting at €8.20
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Implantación de SAP en Celsa (B)
Jiménez F.; Andreu i Civit, Rafael; Sieber, Sandra; Subirana Vilanova, Brian; Valor Sabatier, JosepCase SI-140Information Technologies, Knowledge and CommunicationEl caso (B) describe la solución adoptada que llevó a una mejora de la situación competitiva de la empresa.Starting at €5.74
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General de Conservas, S.A. (A)
Andreu i Civit, Rafael; Tàpies, Josep; Uranga J.Case F-369-EFinanceStarting at €8.20
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TIPSA (A)
Palavecino S.; Andreu i Civit, RafaelCase SI-105-EKnowledge and CommunicationStarting at €8.20
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TIPSA (B)
Palavecino S.; Andreu i Civit, RafaelCase SI-106-EKnowledge and CommunicationStarting at €5.74
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El riesgo (B)
Andreu i Civit, Rafael; Grau E.; Llevat J.Case SI-84Knowledge and CommunicationContinuación del caso (A). Desenlace. El contrato de «outsourcing» se firma y empiezan los problemas con la empresa propietaria de los sistemas informáticos utilizados por El Riesgo.Starting at €5.74