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Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence (Spanish)
Ulaga, Wolfgang; Carmon, Ziv; Heely, LauraCase INSEAD-6597SPMarketingThis case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry. It uses digital technologies to automate, accelerate and manage an ...Starting at €8.20
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Digital Transformation in Latin America: A Leapfrogging Opportunity? (Portuguese Version)
Monteiro, L. Felipe; Rozman, Gabriel; Carrick, Anne-MarieCase INSEAD-6358PT-PPStrategyThe case presents the “leapfrogging” opportunities for Latin America brought by the digital revolution and innovation. It examines the region’s economic and commercial achievements made possible by the huge penetration of mobile vs fixed broadband. In addition, digital transformation is helping to address social issues such as financial exclusion, unemployment and healthcare. Also, by improving transparency in the system, digital has the potentia...Starting at €8.20
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Servientrega: Fundadores en Competencia
Bennedsen, Morten; Guzman, Alexander; Henry, Brian; Trujillo, Maria Andrea; Wiwattanakantang, YupanaCase INSEAD-6287SPCorporate Governance, StrategyServientrega, uno de los mayores proveedores de servicios logísticos en Colombia, comenzó como un servicio de mensajería unipersonal en las calles de Bogotá en 1982. Jesús Guerrero, un emprendedor mensajero, estableció su propio servicio de entrega a la edad de 18 años. Más clientes de los que podía manejar, persuadió a su hermana Luz Mary para que se uniera a la compañía e invertiría sus ahorros a cambio de la mitad de las acciones. En poco tiem...Starting at €8.20
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Carvajal: De soldados a diplomáticos, de gestión familiar a gestión profesional
Bennedsen, Morten; Guzman, Alexander; Henry, Brian; Trujillo, Maria Andrea; Wiwattanakantang, YupanaCase INSEAD-6284SPCorporate GovernanceCarvajal traza los 110 años de historia de una de las empresas familiares más antiguas de Colombia, desde una pequeña imprenta hasta uno de los mayores conglomerados de productos de papel de América Latina. Fundada en 1904 por Manuel Carvajal, educador colombiano y antiguo político, la empresa ha contribuido desde entonces al desarrollo económico e intelectual de Colombia. Por los años 50 Carvajal era la impresora principal y la casa editorial en...Starting at €8.20
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Ricardo Semler: A Revolutionary Model of Leadership (Portuguese Version)
Betania, Tanure; Maddux, William; Swaab, Roderick; Williams, ElinCase INSEAD-5982PT-PPLeadership and People ManagementThe case follows the story of Brazilian business leader, Ricardo Semler, who took over the family marine pump business, Semco, the multi-national, multi-sector success. To do this, Ricardo Semler radically changed his own leadership style by relinquishing control and working less hard, and subsequently transformed culture into Semco through a radical process of workplace democratization. Finally, he successfully applied the same leadership princi...Starting at €8.20
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Renova Toilet Paper: Avant-garde Marketing in a Commoditized Category (Portuguese Version)
Yakov, Bart; Seabra de Sousa, Raquel; Chandon, Pierre; Sweldens, StevenCase INSEAD-5685PT-PPMarketingRenova, a Portuguese toilet paper manufacturer, struggles to survive in a stagnant and widespread market dominated by international giants and private brands. With a view to growing and remaining independent, CEO Paulo Pereira da Silva considers three options 1) private label production, 2) new functional innovations and 3) the launch of black toilet paper. What should he do? And how should the chosen strategy be implemented? Exploring the challe...Starting at €8.20
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Ford Fiesta Movement: Using Social Media and Viral Marketing to Launch Ford's Global Car in the United States (Portuguese)
Andrew T., StephenCase INSEAD-5664PT-PPMarketingThe Ford Fiesta Movement was a social media campaign run by Ford in the U.S. during 2009 to generate buzz for the upcoming launch of the 2011 Fiesta sub-compact car. This case examines the campaign's performance and asks what marketers should do thereafter to convert interested consumers into buyers.Starting at €8.20
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MAS Holdings: Strategic Corporate Social Responisibility in the Apparel Industry - Teaching Note
Story, Jonathan; Watson, NoshuaTeaching Note INSEAD-5347TN-EStrategyTeaching note prepared as an aid for teaching cases INSEAD-0027 and INSEAD-0027-PP.Starting at €0.00
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El rediseño del servicio en South Devon NHS Trust (A)
Battilana, Julie; D'Aunno, Thomas; Carrick, Anne-Marie; Gilmartin, Mattia J.Case INSEAD-5351ASPLeadership and People ManagementEste caso muestra cómo Fiona Jenkins, Jefa de fisioterapia para el sur de Devon Servicios de Salud, revisó y rediseñó la vía de atención del servicio de carrera. Tenía sólo cuatro meses para presentar una propuesta y ponerla en práctica de acuerdo con las directrices del National Service Framework (NSF). Estas directrices especifican que un especialista en accidente cerebrovascular debe examinar a todos los individuos ingresados con diagnóstico d...Starting at €8.20
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MAS Holdings: Strategic Corporate Social Responisibility in the Apparel Industry (Portuguese Version)
Story, Jonathan; Watson, NoshuaCase INSEAD-5347PT-PPStrategyMAS Holdings is a family-run women's clothing factory. It was founded by three brothers who made this business worth 570 million US dollars. Their customers are the biggest names in the lingerie and sportswear brands. The textile industry accounts for 50% of Sri Lanka's exports, and they are under pressure as the United States and the European Union have gradually phased out export prices, notably China. The study describes how to use corporate s...Starting at €8.20