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Metropolitan Maintenance: The Bell Canada Contract
James A. Erskine; Mark MalerbaCase IVEY-9B03D001-EService and Operations ManagementMetropolitan Maintenance is a small, locally owned janitorial service. For some time the company has been pursuing a large commercial contract, and the president has just been notified that they have been awarded the contract. Shortly after finding out the company has received the contract, he discovers that a number of employees at the site are unhappy and threatening to walk out. He must act quickly to resolve the conflict among the employees a...Starting at €6.75
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Loctite Corporation
Edward D. Arnheiter; John J. CoccoCase IVEY-9B02D019-EService and Operations ManagementLoctite Corporation is a large industrial adhesives company. The company has implemented the five principles of lean management on its customer service operation. A recent merger of the customer engineering service operation with the dispensing equipment operation has the vice-president of technical service and application engineering looking at applying the lean principles on the equipment operations. The company initially considered equipment a...Starting at €6.75
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Holt Renfrew
P. Fraser Johnson; Amrou AwayshehCase IVEY-9B02D018-EService and Operations ManagementThe new director of logistics at Holt Renfrew, a high-end retailer of men's and women's fashions, has been asked to prepare a detailed plan for dealing with the company's $40 million warehoused inventory and its chronic stock out problems. Given the opportunity to prove how logistics can benefit the company's profit margin, the director prepares a three-fold strategy: improve the physical layout and process flow in the distribution center, upgrad...Starting at €6.75
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Grocery Gateway: Customer Delivery Operations
P. Fraser JohnsonCase IVEY-9B02D003-EService and Operations ManagementAs Canada's largest direct online grocer, Grocery Gateway provided home delivery to approximately 125,000 customers in the Greater Toronto area, which covered a territory of approximately 3,200 square kilometres. Grocery Gateway's management staff was concerned that the company had been met only 67 per cent of its target of making four deliveries per hour. Consequently, the vice-president of industrial engineering and operations had been asked to...Starting at €6.75
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Canadian Pharmaceutical Distribution Network
P. Fraser JohnsonCase IVEY-9B01D014-EService and Operations ManagementWith revenues of over US$1 billion, UPS Logistics Group was a wholly owned subsidiary of United Parcel Service, which offered a full range of supply chain services in North America, Europe, Asia and Latin America. UPS Logistics was responsible for distribution in Eastern Canada for the Canadian Pharmaceutical Distribution Network, an association of pharmaceutical manufacturers that jointly distribute products to hospital pharmacies. Members of th...Starting at €6.75
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Deere & Company Worldwide Logistics
P. Fraser JohnsonCase IVEY-9B01D013-EService and Operations ManagementAs a manufacturer and distributor of agriculture equipment, as well as a broad range of construction and forestry equipment, Deere & Company had a lot riding on the smooth flow of its logistics function. FedEx Logistics provided out-sourced transportation services to 11 Deere facilities across North America. But with each of Deer's individual business units responsible for its own logistics activities, and with each unit negotiating a separate se...Starting at €6.75
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Mitel Semiconductor
Mark B. Vandenbosch; David W. Large; Gavin LiddyCase IVEY-9A99D009-EService and Operations ManagementThe vice-president and general manager of Mitel's semiconductor division is faced with a rapidly growing market for the company's business communication chips, but has limited capacity at the semiconductor plant. There is little industry capacity to outsource production. He must determine how to pursue the growing market and how to secure additional capacity. Options include modifications to the current facility, construction of a new facility, o...Starting at €6.75
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Campbell Management Consulting
James A. Erskine; Colin CrujiCase IVEY-9A99D003-EService and Operations ManagementThe owner of Campbell Management Consulting, was putting the finishing touches on an industrial engineering study he had conducted at Lauzon Automotive in Southwestern Ontario over the past few months. The unionized employees had not been receptive to the study and had hampered his data collection. He was concerned about the union's likely negative reaction to his study and its recommendations.Starting at €6.75
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Off Broadway Photography
Elizabeth M.A. Grasby; Jannalee BlokCase IVEY-9A98D010-EService and Operations ManagementIn early January 1998, the co-owners/photographers of Off Broadway Photography, were reviewing the company's year-end financial statements. Although profit levels were up from last year, sales were down. To improve both their sales and profit levels, the partners were considering three options; purchasing bulk film, outsourcing black and white film development, and changing the proof format. Students need to assess the company's current customer ...Starting at €6.75
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Navistar: Supply Management
Lyn Purdy; Joseph SchieleCase IVEY-9A98C020-EService and Operations ManagementThe assembly supervisor at Navistar faces a critical supply problem; one that not only affects the bottom line but more importantly the customer. This case requires a student to determine what is and is not important, to think creatively about how to use the information provided, and to formulate a recommendation with respect to solving the current supply problem. The student must review: (1) a process flow chart in detail, (2) numerical data wit...Starting at €6.75