Diagnostix (A): The dark side of a family business!
Diagnostix is a small family-owned business that provides medical services such as blood tests, services for patients with diabetes, cosmetic surgery services, etc. It was founded in 1982 by two siblings, Attilio and Romina Girgenti. Attilio, who graduated in electronic engineering, always worked on the technical side of the company and Romina, who was more entrepreneurial, managed the administrative and commercial operations. In February 2012, after obtaining a degree in business and economics, Attilio's son Valerio begins working in the family business. Valerio soon discovers that his aunt Romina has persistently lied to patients and falsified prescriptions by printing a fake Department of Public Health stamp on them.
Collection: IESE (España)
Ref: BE-186-E
Format: PDF
Number of pages: 4
Publication Date: May 28, 2014
Language: English
What material is included in this case:
Description
Diagnostix is a small family-owned business that provides medical services such as blood tests, services for patients with diabetes, cosmetic surgery services, etc. It was founded in 1982 by two siblings, Attilio and Romina Girgenti. Attilio, who graduated in electronic engineering, always worked on the technical side of the company and Romina, who was more entrepreneurial, managed the administrative and commercial operations. In February 2012, after obtaining a degree in business and economics, Attilio's son Valerio begins working in the family business. Valerio soon discovers that his aunt Romina has persistently lied to patients and falsified prescriptions by printing a fake Department of Public Health stamp on them.
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Year: 1988-2013
Geographic Setting: Italia
Learning Objective
"This is a relatively flexible case that can be used in courses on family business, business ethics, corporate social responsibility, managing people in organizations, managerial decision making, etc.
It is possible to tackle/analyze the case from at least four different points of view:
1. Managing a situation of corporate malpractice where an ethical dilemma affects the decision-making process.
2. The role of emotions in managing decision making in a family business context.
3. Personal responsibility and liability for Board members.
Managing corporate criminals and their lies."
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