Digital Secretariat: Adopting an Automated Paperwork System
The Digital Secretariat project proposed a radical change in the existing workflow of government offices of the Indian state of Chhattisgarh. The new system aimed to replace manual file processing in the state secretariat, thereby reducing the time consumed during file movement, improving archival facilities, and increasing efficiency. Digital Secretariat was developed by Chhattisgarh Infotech and Biotech Promotion Society in a private partnership with PricewaterhouseCoopers Inc. The project began in June 2012, but by April 2015, Digital Secretariat had been rolled out in just 23 of the 49 departments it hoped to encompass. Furthermore, an analysis of annual usage records revealed that even the departments that had formally adopted the system were not actually using it as much as anticipated. Chhattisgarh Infotech and Biotech Promotion Society wanted to identify and resolve the factors contributing to these low adoption rates.
Collection: Ivey Business School (Canada)
Ref: IVEY-9B16E031-E
Format: PDF
Number of pages: 11
Publication Date: Oct 28, 2016
Language: English
Review date: Oct 28, 2016
What material is included in this case:
Description
The Digital Secretariat project proposed a radical change in the existing workflow of government offices of the Indian state of Chhattisgarh. The new system aimed to replace manual file processing in the state secretariat, thereby reducing the time consumed during file movement, improving archival facilities, and increasing efficiency. Digital Secretariat was developed by Chhattisgarh Infotech and Biotech Promotion Society in a private partnership with PricewaterhouseCoopers Inc. The project began in June 2012, but by April 2015, Digital Secretariat had been rolled out in just 23 of the 49 departments it hoped to encompass. Furthermore, an analysis of annual usage records revealed that even the departments that had formally adopted the system were not actually using it as much as anticipated. Chhattisgarh Infotech and Biotech Promotion Society wanted to identify and resolve the factors contributing to these low adoption rates.
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Year: 2015
Geographic Setting: India
Industry Setting: Public Administration;
Learning Objective
Using this case, students will be able to ·understand the difficulties involved in the adoption of a G2G e-governance system; ·understand the importance of stakeholder management in the success of information and communication technology implementation in any organization; ·examine the adoption of a government-to-government project in light of adoption theories, such as the technology-organization-environment framework and dialectic process theory; and ·understand the primary, secondary, and tertiary levels of impact that information and communication technology may have on socio-economic development.
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