• Reference: P-1060-E

  • Year: 2003

  • Number of pages: 13

  • Geographic Setting: Países Bajos

  • Publication Date: Jun 23, 2003

  • Source: IESE (España)

  • Type of Document: Case

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Enbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with shortcomings in the customer service department. Two weeks into the project the project leader and his boss disagree about the way the project is developing.


Project Management