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Findasense (A): Expandir una experiencia del cliente significativa

By Pinheiro Saurin, Lucas / Prats, Mª Julia

Empresa global de experiencia de cliente digital y omnicanal con sede en España y unos ingresos de 17,4 millones de euros. Una empresa en constante expansión durante los 15 años anteriores construida sobre la base de una cultura de autogestión se enfrenta a retos para escalar: entrada en el mercado estadounidense, diversificación de clientes, unificación de la propuesta de valor, fidelización a largo plazo de los empleados.

Collection: IESE (España)

Ref: E-227

Format: PDF

Number of pages: 21

Publication Date: Jun 8, 2022

Language: Spanish, English

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Teaching Note Exclusive professors

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Description

Year: 2007

Geographic Setting: España, Estados Unidos, México

Findasense (A): Expandir una experiencia del cliente significativa

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Findasense (A): Expandir una experiencia del cliente significativa

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