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Henkel: A Digital Transformation Journey
Information Technologies, Leadership and People Management, Service and Operations Management, Strategy
English , Spanish
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Reference: P-1186-E
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Number of pages: 21
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Publication Date: Jul 8, 2020
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Source: IESE (España)
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Type of Document: Case
Description
The case illustrates the digital transformation journey of the supply chain and manufacturing operations of Henkel Laundry & Home Care Division from 2011 until 2020. Dr. Dirk Holbach is the corporate senior vice president of supply chain, initiator, mastermind and sponsor of the digital transformation journey at Henkel. The case highlights success factors, failures and learning points from transforming global supply chain operations into an industry 4.0 digital enabled supply chain. During this journey, Dirk Holbach is facing new digital technology opportunities and other challenges, and he has to make decisions for the future.
Learning Objective
Students will discuss the transformation elements of traditional supply chains into digital supply networks given the new trends in technologies, markets and society. In particular, discussion will focus on the digital transformation journey of Henkel Laundry & Home Care Division supply chain and manufacturing operations. The goal is to assess the adoption of new technology bricks, discuss how to implement a digital supply chain transformation journey and evaluate future challenges and decisions.