House of Money

Belinda Atkinson is one of three district managers for House of Money, which operates on the West Coast of the United States with three lines of business: currency exchange, international remittances and sales tax refunds for non-residents. Belinda aspires to be promoted to the position of director of marketing, sales and operations. She is under pressure in her current role, a situation aggravated by a conflict with one of the city managers, specifically the one in Long Beach.
Belinda is faced with a series of difficult decisions that will have a significant impact on her career.

The case can be approached by analyzing:
a) The key individuals involved Belinda, Peter, Philip and Jake, one by one
b) The company's systems, procedures and practices
c) Conflict resolution: Belinda vs. Jake
d) Career development strategy
e) Talent and team management
f) How to earn the trust of subordinates
Collection: IESE (España)
Ref: DPO-854-E
Format: PDF
Number of pages: 16
Publication Date: Jun 3, 2024
Language: English, Spanish

Description

Belinda Atkinson is one of three district managers for House of Money, which operates on the West Coast of the United States with three lines of business: currency exchange, international remittances and sales tax refunds for non-residents. Belinda aspires to be promoted to the position of director of marketing, sales and operations. She is under pressure in her current role, a situation aggravated by a conflict with one of the city managers, specifically the one in Long Beach.
Belinda is faced with a series of difficult decisions that will have a significant impact on her career.

The case can be approached by analyzing:
a) The key individuals involved Belinda, Peter, Philip and Jake, one by one
b) The company's systems, procedures and practices
c) Conflict resolution: Belinda vs. Jake
d) Career development strategy
e) Talent and team management
f) How to earn the trust of subordinates
Read more
Geographic Setting: United States
Industry Setting: Financial

Learning Objective

The case can be used in MBA, EMBA and executive development programs, PMD and AMP.

House of Money

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"House of Money"