Keisha Y. Taylor

Description

This fictional case introduces Keisha Y. Taylor, an associate at Century Consulting Corporation (CCC) focused on proving her credibility and advancing through the firm. The case describes her work ethic: how she arrived early to work and stayed late, and received positive feedback from both her clients and her supervisor. It describes her surprise then, to receive a performance rating of 5.0 out of 7.0, which is lower than what most of her colleagues were rated; and subsequent confusion when her supervisor confirmed the high quality of her work, but tells her that to improve, she should allow people to get to know her personally and be more positive. The case offers an opportunity to debate how managers review employee performance and provide feedback; how company culture may reveal an unfair disadvantage; and how inequities are replicated throughout a company.

Keywords

company culture Diversity equity Gender Leadership Organizational behavior Performance management professional image Race Teamwork