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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)

Lago, Alejandro ; Yankovic, Natalia ; Moscoso, Philip

Reference: PN-496-PB
Number of pages: 30
Publication Date: Dec 9, 2014
Source: IESE (España)
Type of Document: Technical Note

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Description

This note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.

Learning Objective

The note complements a case on lines that provides the theory and the tools for finding a solution.

Keywords

Costs Flows Lines Service Times Variability Waits