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    Kiana Nelson

    Weaver, Graham ; Strabo, Jack

    • Reference: SGSB-E757-E

    • Number of pages: 7

    • Geographic Setting: USA; California

    • Publication Date: Jul 21, 2007

    • Source: Stanford Graduate School of Business (USA)

    • Type of Document: Case

    • Industry Setting: towing; automotive

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    Description

    This case details the challenges Kiana Nelson faced at Central Valley Towing, a fictional towing company Nelson acquired. In the case, Nelson must decide whether to overrule a direct report’s decision regarding firing an employee, determine what to do about a talented but abrasive employee, and respond to a top performer who wants a promotion and another top performer who has decided to leave the company.

    Learning Objective

    This case is designed to help students learn concepts useful for handling difficult management conversations, retaining top performers, and determining when to terminate employees.

    Keywords

    company culture difficult conversations Firing Termination