Skip to the beginning of the images gallery

Lessons from 9/11: Operations in times of crisis

Sabrià, Frederic ; Lago, Alejandro ; Krawchuck, Fred

Reference: 75533
Number of pages: 11
Publication Date: Sep 1, 2021
Source: IESE (España)
Type of Document: Article

Grouped product items
Format	Language	Reference	Use	Qty	Price	Preview
pdf	English	75533			As low as €8.20	Preview

You already have a subscription

To order please contact the person in charge of academic purchases in your university.

You'll be able to order once your profile has been validated.

Description

On the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.

Keywords

9/11 Act analyze best practice categorize Chaos chaotic clear complex complicated Crisis Cynefin Dave Snowden disorder emergent practice good practice Ground Zero novel practice probe Resilience respond sense Terrorism Twin Towers VUCA World Trade Center