Managing serious interpersonal conflicts at ZaiT: General part
The case is set in a consulting firm, ZaiT Consulting, which is facing strong market pressures. Juliette Morsig, Senior Partner, discovers a heated dispute between Carlos, recently promoted to Project Manager, and Nathalie, Senior Consultant. The conflict erupts over alleged project errors, unresolved tensions, and accusations of discrimination made by Nathalie during a discussion with Carlos. Nathalie threatens legal action, leaving the entire team in shock. Juliette, exhausted, postpones the discussion to the next day, finding herself dealing with two colleagues in strong disagreement. Now she must manage the internal crisis, avoiding serious repercussions for the company.
Juliette finds herself in an extremely delicate situation because Nathalie has displayed highly aggressive and unprofessional behavior, even using racist remarks against Carlos. On the other hand, Nathalie has repeatedly mentioned corporate behaviors that could be considered discriminatory towards her, as well as a series of serious organizational problems allegedly caused by Carlos's behavior, which she describes as arrogant and unprofessional.
What material is included in this case:
Description
The case is set in a consulting firm, ZaiT Consulting, which is facing strong market pressures. Juliette Morsig, Senior Partner, discovers a heated dispute between Carlos, recently promoted to Project Manager, and Nathalie, Senior Consultant. The conflict erupts over alleged project errors, unresolved tensions, and accusations of discrimination made by Nathalie during a discussion with Carlos. Nathalie threatens legal action, leaving the entire team in shock. Juliette, exhausted, postpones the discussion to the next day, finding herself dealing with two colleagues in strong disagreement. Now she must manage the internal crisis, avoiding serious repercussions for the company.
Juliette finds herself in an extremely delicate situation because Nathalie has displayed highly aggressive and unprofessional behavior, even using racist remarks against Carlos. On the other hand, Nathalie has repeatedly mentioned corporate behaviors that could be considered discriminatory towards her, as well as a series of serious organizational problems allegedly caused by Carlos's behavior, which she describes as arrogant and unprofessional.
Learning Objective
• Conflict management within work organizations
• Providing feedback to colleagues and collaborators
• Managing multicultural teams
• Respecting human dignity and the importance of organizational ethics
• Managing stress and operational difficulties within teams
• Identifying and managing cognitive biases
• Initiating disciplinary procedures
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