Orchestrating values: social impact at the Reina Sofia School of Music

The case describes how the Reina Sofia School of Music purports to build on the power of music to fulfill its purpose at three different levels:

  1. Individual level: developing musical talent to start rewarding careers;
  2. Corporate level: benefiting its many stakeholders, including alumni, staff and patrons;
  3. Societal level: increasing exposure to the positive and transformational power of music.

As her CEO, Julia Sánchez, explains: "Music brings people together because it touches everyone equally, eliminating barriers of language, environment and tradition,. In addition, the practice of music instills values - including dedication, shared leadership and empathy - that favor coexistence and social cohesion.
Despite its success, challenges loomed ahead such as the straining of funding sources, and AI-based disruption in musical innovation. Beyond business concerns, a thorny question nagged them - Was waiving tuition for all students, regardless of their families' income levels, viable over the long term and fair?

Collection: IESE (España)
Ref: DPO-858-E
Format: PDF
Number of pages: 17
Publication Date: Jul 23, 2025
Language: English, Spanish

Description

The case describes how the Reina Sofia School of Music purports to build on the power of music to fulfill its purpose at three different levels:

  1. Individual level: developing musical talent to start rewarding careers;
  2. Corporate level: benefiting its many stakeholders, including alumni, staff and patrons;
  3. Societal level: increasing exposure to the positive and transformational power of music.

As her CEO, Julia Sánchez, explains: "Music brings people together because it touches everyone equally, eliminating barriers of language, environment and tradition,. In addition, the practice of music instills values - including dedication, shared leadership and empathy - that favor coexistence and social cohesion.
Despite its success, challenges loomed ahead such as the straining of funding sources, and AI-based disruption in musical innovation. Beyond business concerns, a thorny question nagged them - Was waiving tuition for all students, regardless of their families' income levels, viable over the long term and fair?

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Year: 2023
Geographic Setting: Spain
Industry Setting: Learning, education and culture

Learning Objective

1. Exposes students to stakeholder management in the cultural industry
2. Introduces music as a medium for fostering mutual understanding within a value' and skill-diverse community
3. Poses the problem of equality in the resource allocation.
This case may be used at the MBA and executive education levels.

Orchestrating values: social impact at the Reina Sofia School of Music

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"Orchestrating values: social impact at the Reina Sofia School of Music"