Retail revolution. How retailers can prepare for an omnichannel future

  • Reference: 76196

  • Number of pages: 27

  • Publication Date: Sep 1, 2022

  • Source: IESE (España)

  • Type of Document: Dossier

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Description

Digitalization, the pandemic and climate crises, supply-chain disruptions and inflation have shaken up retail. And despite the push to get back to normal, for retail, normal doesn’t exist. As the boundaries between online and offline shopping blur into one, here is how retailers can prepare for an omnichannel future. Featuring interviews with Oscar Garcia Maceiras (Inditex), Eva Kruse (Pangaia), Claire Bergkamp (Textile Exchange, formerly at Stella McCartney), Andrea Baldo (Ganni) and Dimas Gimeno (El Corte Inglés, WOW) as well as data-driven insights from Jose Luis Nueno (Intent HQ Chair on Changing Consumer Behavior).

Keywords

AI Alibaba Amazon bias brick and mortar carbon footprint clearance clickstream data data insights decision support system digitalization E-Commerce ESG flash sales Generation Z Gilt Inditex Inflation Intent HQ markdowns Millennials multichannel net zero Never Normal omnichannel pricing algorithms Recession Retail Retail Apocalypse Rue La La Shein smartphone Sustainability Veepee Vente-privee Vipshop Zalando Zara Zulily