This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Retail revolution. How retailers can prepare for an omnichannel future
-
Reference: 76196
-
Number of pages: 27
-
Publication Date: Sep 1, 2022
-
Source: IESE (España)
-
Type of Document: Dossier
Description
Digitalization, the pandemic and climate crises, supply-chain disruptions and inflation have shaken up retail. And despite the push to get back to normal, for retail, normal doesn’t exist. As the boundaries between online and offline shopping blur into one, here is how retailers can prepare for an omnichannel future. Featuring interviews with Oscar Garcia Maceiras (Inditex), Eva Kruse (Pangaia), Claire Bergkamp (Textile Exchange, formerly at Stella McCartney), Andrea Baldo (Ganni) and Dimas Gimeno (El Corte Inglés, WOW) as well as data-driven insights from Jose Luis Nueno (Intent HQ Chair on Changing Consumer Behavior).
Keywords
AI
Alibaba
Amazon
bias
brick and mortar
carbon footprint
clearance
clickstream data
data insights
decision support system
digitalization
E-Commerce
ESG
flash sales
Generation Z
Gilt
Inditex
Inflation
Intent HQ
markdowns
Millennials
multichannel
net zero
Never Normal
omnichannel
pricing algorithms
Recession
Retail
Retail Apocalypse
Rue La La
Shein
smartphone
Sustainability
Veepee
Vente-privee
Vipshop
Zalando
Zara
Zulily