Saint Elizabeth: Innovation in Health Care

  • Reference: IVEY-9B16D025-E

  • Year: 2016

  • Number of pages: 10

  • Geographic Setting: Canada

  • Publication Date: Dec 8, 2016

  • Fecha de edición: Dec 8, 2016

  • Source: Ivey Business School (Canada)

  • Type of Document: Case

  • Industry Setting: Health Care Services;

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Description

Saint Elizabeth, a leading Canadian health-care enterprise, had been managing innovation through what it called the Innovation Tripod. This had three components—Ideas (which involved generating innovative ideas from among employees), Solutions (involving outside ventures in innovation), and Impact (consisting of ways in which results were measured). The chief executive officer (CEO) was facing a dilemma with each element of the tripod. How could staff engagement be improved? What was a better way of managing external partners? How could the prevailing metrics of innovation be fine-tuned? What was the way forward for the CEO?

Learning Objective

This case can be used in undergraduate, graduate, and executive education programs in courses on health care. After completion of the case, students will be able to do the following: ·Bring out the imperatives for a health-care company to focus on innovation. ·Evaluate the company’s journey, so far, with innovation.Develop a plan of action for the CEO on the way forward.

Keywords

action plan Innovation