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The New Operational Culture
This is a book about Operations Management. Operations can cover everything from the germ of an idea to a satisfied customer and, in the 21st century, Operations need a drastic change. The most important resource that a company has is the brains of its people. And people with talent cannot be managed like the traditional manual workforce, "man power". This book imparts experiences from the theatre world to show a concrete method of Operations Management in the 20th century. The theatre has always relied on "brain power"; it has never had "man power" to exploit. This book provides the key ideas necessary to implement a "new" Operational Culture that will lead to excellence in service, by showing how to make the best use of the talent that is to be found in companies in the 21st century.