Toyota Motor Manufacturing, U.S.A., Inc.

  • Reference: HBS-606S29

  • Year: 1992

  • Geographic Setting: Kentucky

  • Publication Date: Jan 12, 15

  • Fecha de edición: May 9, 1995

  • Source: HBSP (USA)

  • Type of Document: Case

  • Company: $1-5 billion revenues

  • Industry Setting: Automotive

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Description

On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole product--Camrys. A growing number of cars are sitting off-line with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota's famed production system (TPS), Friesen is determined that, if possible, the situation will be resolved using TPS principles and tools. Students are asked to suggest what action(s) Friesen should take and to analyze whether Georgetown's current handling of the seat problem fits within the TPS philosophy.

Keywords

International operations Manufacturing Process analysis Production Production controls Quality control Suppliers