Trilogy Health Services, LLC: Building a Great Service Company

  • Reference: DARDEN-ENT-0122-E

  • Number of pages: 14

  • Publication Date: Aug 18, 2009

  • Fecha de edición: Aug 27, 2010

  • Source: Darden University of Virginia (USA)

  • Type of Document: Case

  • Industry Setting: Pharmaceuticals/Biotechnology/Health Care

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Description

This case is appropriate for teaching in the areas of entrepreneurship and managing the growth of smaller enterprises. It illustrates how an entrepreneur builds a premier service company by aligning culture, hiring practices, training, rewards, leadership, and business model.

Keywords

culture Customer service HR best practices systemic alignment