Universal Pulp and Paper: West Coast Division

  • Reference: IVEY-9A99D012-E

  • Year: 1999

  • Number of pages: 5

  • Geographic Setting: Canada

  • Publication Date: Dec 7, 1999

  • Source: Ivey Business School (Canada)

  • Type of Document: Case

  • Company: Large

  • Industry Setting: Manufacturing;

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Description

The manager of the West Coast Division plant of The Universal Pulp and Paper Co. Ltd. had just been informed that the head office had received several complaints from customers concerning product quality and late deliveries. He had two weeks to determine the cause of these problems and decide what to do.

Keywords

Capacity Analysis Cost/Benefit Analysis Demand Analysis Production Processes