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Design Thinking and Innovation at Apple (Spanish version)
Thomke, Stefan; Feinberg, BarbaraCaso HBS-610S10Iniciativa emprendedora1) design thinking; 2) product development strategy and execution; 3) CEO as chief innovator; and 4) bold business experimentation.Desde 8,20 €
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Mumbai's Models of Service Excellence
Thomke, StefanArtículo HBS-R1211K-EServicios y operacionesThink you need exceptional employees, advanced IT, or rigid controls to build a high-performance organization? The dabbawalas of Mumbai prove otherwise. Six days a week, these 5,000 self-managed, semiliterate workers deliver upwards of 130,000 lunches from customers' homes to their offices with astonishing precision--negotiating the crowded city by train, bicycle, and handcart, without the aid of any technology or even cell phones. The 100-year-o...Desde 8,20 €
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The Dabbawala System: On-Time Delivery, Every Time , Teaching Note
Thomke, StefanNota del Instructor HBS-613062-EServicios y operacionesTeaching Note for 610059Desde 0,00 €
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Sony
Thomke, Stefan; Osanai, Atsushi; Kanno, AkikoCaso HBS-618045-EConocimiento y comunicaciónSony used to be synonymous with "innovation" and "cool products". The case reveals how the company lost its edge and describes the leadership initiatives to restore its former glory. In 2012, Kazuo (Kaz) Hirai becomes CEO and successfully transforms Sony, including a relentless focus on differentiation through "wow" products instead of chasing scale. How should he organize and manage the company's response to digital opportunities, such as virtua...Desde 8,20 €
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The Dabbawala System: On-Time Delivery, Every Time
Thomke, Stefan; Sinha, MonaCaso HBS-610059-EServicios y operacionesThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, process...Desde 8,20 €