Esta web utiliza cookies técnicas, de personalización y de análisis, propias y de terceros, para anónimamente facilitarle la navegación y analizar estadísticas del uso de la web. Obtener más información
Resultados de búsqueda
-
DailyFish: Reinventing Customer Service Management
Srikandan Srinath S; Amol DhaigudeCaso IVEY-9B20E007-EAnálisis de decisionesDailyFish was an emerging e-commerce enterprise that was started in 2016 by Baby Marine Ventures, one of the largest exporters of frozen seafood from India. Subramanian Sankaran, Head of Loyalties and customer service management (CSM) was facing challenges related to increased missed calls in the call center that eventually led to a loss of sales opportunities. The chief executive officer of the company instructed Sankaran to reduce the waiting t...Desde 8,20 €
-
JSW Steel Ltd.: A Logistics Dilemma
Amol Dhaigude; Debmallya Chatterjee; Vishnu KumarCaso IVEY-9B17E008-EGobierno corporativoThe customer relationship manager at JSW Steel Ltd., a large steel manufacturer in India, needed to analyze his available transportation and logistics options to meet an urgent order for a long-time and valued client. The manager needed to decide whether to send the shipment through the customary rail route or, instead, to use the new sea route that his company had recently developed. His dual objective was to meet the customer's requirements in ...Desde 8,20 €
-
Allied Founders: Surviving Internationally
Gurudutt Nayak; Amol Dhaigude; Debmallya ChatterjeeCaso IVEY-9B18E003-EDirección estratégica, Iniciativa emprendedora, Tecnologías de la informaciónOn June 25, 2014, the director of marketing and development at Allied Founders Pvt. Ltd., a company that operated out of Belgaum in India, was analyzing various problems associated with his company’s management approach. The director was considering a change from the company’s system of breakdown maintenance to a new information system of preventive maintenance. While executing its first international export order, the company faced several chall...Desde 8,20 €
-
Apoorva: A Facility Location Dilemma
Debmallya Chatterjee; Amol DhaigudeCaso IVEY-9B17E012-EDirección estratégica, Gobierno corporativo, Iniciativa emprendedoraIn April 2016, the owner of Apoorva Mess (Apoorva) in Manipal, India, wanted to open a full-service economical restaurant to reach out to customers, beat the competition, improve his sales, and fulfil his dream of serving quality food at affordable rates to the lower middle class. He was facing a dilemma over selecting the best location for establishing his new restaurant, knowing that the wrong choice would spell disaster for his business in the...Desde 8,20 €
-
Express Bike Works: Washing in Style
Arun Sasi; Amol DhaigudeCaso IVEY-9B20E009-EAnálisis de decisiones, Iniciativa emprendedoraIn April 2018, the owner of Express Bike Works (EBW), an Indian start-up that provided automated motorcycle washing, among other services, was planning to expand his business to various locations in South India, such as Udupi, Chennai, and Bangalore. He needed to decide whether to expand through self-owned stores or franchise stores and wondered how to select appropriate store locations. His objective was to come up with an expansion strategy tha...Desde 8,20 €
-
Kamaths Ourtimes Ice Creams: Eliminating the Bottleneck Effect
Amol Dhaigude; Debmallya Chatterjee; Saptarshi ChakrabartiCaso IVEY-9B18D014-EIniciativa emprendedora, Servicios y operacionesKamaths Ourtimes Ice Creams Pvt. Ltd., a company located in Mumbai, India, manufactured and distributed ice cream under the brand Natural Ice Cream. The company specialized in using natural flavours in its products, a fact that helped it carve a niche for itself among health-conscious customers. In April 2017, after witnessing great demand for its ice cream across the country, the company’s board of directors asked the director of operations to d...Desde 8,20 €