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IESE Insight. Issue 16. First Quarter 2013
IESE InsightRevista REV-37-EConocimiento y comunicación, Dirección estratégica, Finanzas, Gobierno corporativo, Innovación y cambio, Liderazgo y Dirección de personas, Tecnologías de la informaciónJosé M. Campa proposes the essential attitudes and principles that finance sector professionals must adopt, and the actions to go along with them, to get corporate finance back on track. Juan Almandoz draws out several lessons for creating a new community bank, which serve as useful reminders for any business seeking to reconcile its mission with the needs of customers, while also reconnecting with communities in vital and lasting ways. Mireia Gi...Desde 22,00 €
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Why "I'm Sorry" Doesn't Always Translate
Maddux, William W.; Kim, Peter H.; Okumura, Tetsushi; Brett, JeanneArtículo HBS-F1206B-ELiderazgo y Dirección de personasResearch focused on Japan and America shows that a seemingly simple concept, the apology, is interpreted very differently by different cultures. Only by understanding such differences can executives use it as a tool for facilitating negotiations, resolving conflicts, and repairing trust--of increasing importance in today's global world.Desde 8,20 €