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Improving Last-Mile Productivity at Paack
Markakis, Mihalis G.; Martínez de Albéniz, VictorCaso OIT-17-EServicios y operaciones, Tecnologías de la informaciónLast-mile delivery is by far the most operationally complex and costly part of logistics. Nevertheless, it has become a critical function of e-commerce in the last 20 years, particularly during the COVID-19 pandemic. A multitude of actors operate in the last-mile delivery space: first-party logistics companies, such as Amazon; third-party logistics companies, such as DHL; and fourth-party logistics (4PL) companies, many of them gig economy-based,...Desde 8,20 €
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Estrategia omnicanal en Camper
Martínez de Albéniz, VictorCaso P-1174Servicios y operacionesMiguel Fluxá, director general de Camper, acababa de regresar de visitar a un cliente, que, además de vender zapatos Camper, estaba entregando ropa de tienda a clientes online. Le pareció una idea inspiradora. Miguel se apresuró a ver a Sito Luis, Director Comercial (CCO) de Camper, para preguntarle si sería posible conectar los pedidos de Camper.com con el stock de la red de tiendas Camper en todo el mundo. Sito respondió que, en principio, debe...Desde 8,20 €
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Pompeii Brand
Serrano, Alejandro; Martínez de Albéniz, VictorCaso P-1194-EServicios y operacionesA start-up that sells barely 5 million euros worth of mid- to high-end sneakers a year (mainly in Spain) and must expand in Europe considers how to organize its structure of suppliers to improve its productive efficiency without falling victim to the cost of excess inventories. Part of the production comes from two suppliers in Spain and the rest from one in China. The company is also considering starting to work with a new supplier in Turkey. St...Desde 8,20 €
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Pizzas Dani
Martínez de Albéniz, Victor; Yankovic, NataliaEjercicio PE-76-EServicios y operacionesYour cousin Dani and his friend Albert recently graduated from high school. They want to open a restaurant with an eye to funding their college education. They have identified a good place with some interesting feature on a corner near Dani's house. The location is close to a large school with both day and night classes, and there are only two other restaurants nearby, where Dani always sees long lines of customers, mostly students, but also poli...Desde 8,20 €
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Distribution Strategy at Mango
Martínez de Albéniz, VictorCaso OIT-33-EServicios y operacionesAntonio Pascual, director of Supply Chain at Mango, was reviewing the initial supply chain indicators for 2021 and reflecting over the struggles of recent months. In March 2020, the COVID-19 pandemic had triggered a global health crisis and caused a severe downturn that had been particularly difficult for fashion retailers, due to the forced closure of stores for many months. Fortunately, Mango had stood strong, with online sales growing signific...Desde 8,20 €
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Carsharing in Barcelona: Avancar
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCaso P-1088-EServicios y operacionesAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Desde 8,20 €
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Symington Family Estates
Martínez de Albéniz, Victor; Amorim, PedroCaso P-1195-EServicios y operacionesIt was the end of October 2018. Charles Symington was drinking a glass of Graham's 20 Year Old Port together with Rob Symington who had just joined the company after a successful entrepreneurial initiative. Rob would help steer the future of the family-owned business. Both were discussing what decisions to make in the upcoming months, regarding the vintage that had just ended. The quality of the wines to be produced with 2018's vintage was outsta...Desde 8,20 €
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Omnichannel Strategy at Camper
Martínez de Albéniz, VictorCaso P-1174-EServicios y operacionesMiguel Fluxá, CEO of Camper, had just returned from a visit to a customer, who, in addition to selling Camper shoes, was delivering clothing from store to online customers. He found it to be an inspiring idea. Miguel rushed to see Sito Luis, Chief Commercial Officer (CCO) of Camper, to ask him whether it would be possible to connect Camper.com orders to stock from the Camper store network worldwide. Sito replied that, in principle, it should be p...Desde 8,20 €
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Bicing: Bike-Sharing in Barcelona
Martínez de Albéniz, VictorCaso P-1164-EServicios y operacionesMonday mornings were tough for Toni Roig. During the months of June and July, he had received phone calls from the mayor¿s office every other Monday. The topic was always the same: ¿Did you read the newspapers?¿ In the second summer since the introduction of the Barcelona bike-sharing system, Bicing, which was managed by his department at BSM, the week-end press carried dozens of readers¿ letters and opinion articles criticizing Bicing. This seem...Desde 8,20 €
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The Handball Section at FC Barcelona
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCaso P-1127-EDirección estratégica, Servicios y operacionesThe season had just finished. It was July 2013. Toni Gerona, head coach for young talent development of the FC Barcelona Handball section, reflected on the team's achievements and the significance of those achievements for the club. The first team dominated the national tournament, winning their 20th championship title (Liga ASOBAL, the Spanish professional handball league). But the King's Cup (Copa del Rey) proved elusive as the team suffered a ...Desde 8,20 €