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Hygeia Group: Delivering Quality Care in Nigeria
Higgins, Robert F.; Kuye, Ifedayo O.Caso HBS-817088-EIniciativa emprendedoraFola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, and she is deciding on the optimal strategy to grow the provider arm of her business. Hygeia Group was founded in the 1980s by her physician parents, and although operating a healthcare company in Nigeria offered challenges particularly in human resources and infrastructure, by 2011, it had expanded to include three hospital and clinic sites and...Desde 8,20 €
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Six Principles of Successful Persuasion (Spanish version)
Nohria, Nitin; Harrington, BrookeCaso HBS-419S21Liderazgo y Dirección de personasDescribes some of the key principles that managers must follow in order to successfully persuade their organization of their vision for change.Desde 8,20 €
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The Linda Dor: Building a Culture of Customer Satisfaction
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsCaso IVEY-9B18C014-ELiderazgo y Dirección de personasThe general manager of operations and interim general manager of human resources at Linda Dor Restaurant and Rest Stop (Linda Dor) was facing challenges recruiting, training, and retaining staff at the lower levels of the organization. These customer-facing positions, which include wait staff, cashiers, and runners, are responsible for delivering the high level of customer service enshrined in Linda Dor Enterprises’ corporate values. Providing a ...Desde 8,20 €
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Pergah Transport Limited: Compensation Fairness in a Multinational Context
Helena AddaeCaso IVEY-W29247-EDirección estratégica, Liderazgo y Dirección de personasA female entrepreneur in Ghana developed a transportation company that provided services for national and large multinational organizations in the country. A key service that Pergah Transport Limited (Pergah) offered was vehicles and drivers for the executive expatriates of multinationals. The drivers for that service were employed by Pergah but embedded with the contracting companies. Pergah’s remaining employees—mechanics, other drivers, and su...Desde 8,20 €
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International Institute of Tropical Agriculture
Alvarez, Jose B.; Mehta, SarahCaso HBS-518034-ELiderazgo y Dirección de personasIt is July 2017, and Dr. Nteranya Sanginga, the director general of the Nigeria-based International Institute of Tropical Agriculture (IITA), is making progress toward two of his primary strategic objectives for the nonprofit research Institute: 1) to scale the impact and reach of some of the IITA's most commercially viable products and technologies by working with the private sector, and 2) to address Nigeria's massive youth unemployment problem...Desde 8,20 €