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Improving Access at VA, Teaching Note
Buell, Ryan W.; Huckman, Robert S.Nota del Instructor HBS-618052-ETecnologías de la informaciónTeaching note for case 617012.Desde 0,00 €
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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Nota del Instructor HBS-616038-EServicios y operacionesThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Desde 0,00 €
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Compass Group: The Ascension Health Decision
Buell, Ryan W.Caso HBS-615026-EServicios y operacionesIn 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of Ascension's hospitals. Compass employs a "sectorized" approach to deliver service through a portfolio of focused brands, each of which targets focused groups of customers with specifi...Desde 8,20 €
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United Airlines: More Out-and-Back Flying
Buell, Ryan W.; Shih, Willy; Toffel, Michael W.Caso HBS-617010-EServicios y operacionesThe case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on time performance. As one of the world's largest airlines, United had a very large fleet and hub-and-spoke network that provided passengers with a wide range of destination choices, but as with any complex system unless everything ran perfectly all the time, it inevitably faced cas...Desde 8,20 €
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Compass Group: The Ascension Health Decision, Teaching Note
Buell, Ryan W.Nota del Instructor HBS-616046-EServicios y operacionesTeaching note for case 615026. In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of Ascension's hospitals. Compass employs a "sectorized" approach to deliver service through a portfolio of focused brands, each of which targets focused ...Desde 0,00 €
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Improving Access at VA (Update)
Buell, Ryan W.Caso HBS-621070-EServicios y operacionesIn November 2020, Chief Veterans Experience Officer, Lynda Davis, and Deputy Chief Veterans Experience Officer, Barbara C. Morton reflect on a busy four years leading the Veterans Experience Office at the U.S. Department of Veterans Affairs. The case provides an update on the transformation efforts at VA that were documented in the "Improving Access at VA" case.Desde 8,20 €
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IDEO: Human-Centered Service Design
Buell, Ryan W.; Otazo, AndrewCaso HBS-615022-EServicios y operacionesTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Desde 8,20 €
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Improving Access at VA
Buell, Ryan W.; Huckman, Robert S.; Travers, SamCaso HBS-617012-ETecnologías de la informaciónIn 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans faced to get medical appointments in some VA facilities. The fallout led to the resignation of the Secretary of Veterans Affairs, a criminal investigation by the Federal Bureau of Inv...Desde 8,20 €