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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Caso HBS-608171-EServicios y operacionesBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Desde 8,20 €
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Patient Flow at Brigham and Women's Hospital (B)
Tucker, Anita; Berry, Jillian A.Caso HBS-608172-EServicios y operacionesThe B Case is an email from the ED Director. He clarifies where the process deviations occurred.Desde 5,74 €
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The Cleveland Clinic: Improving the Patient Experience (Abridged)
Raman, Ananth; Tucker, Anita; Gordon, RachelCaso HBS-611015-EServicios y operacionesHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Desde 8,20 €
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Patient Flow at Brigham and Women's Hospital (A) and (B), Teaching Note
Tucker, AnitaNota del Instructor HBS-610107-EServicios y operacionesTeaching Note for 608171 and 608172.Desde 0,00 €
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCaso HBS-612031-EServicios y operacionesHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Desde 8,20 €