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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Shylu John; Bhavin J. ShahCaso IVEY-W25821-EServicios y operaciones, Tecnologías de la informaciónIn August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents re...Desde 8,20 €
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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company - Teaching Note
Shylu John; Bhavin J. ShahNota del Instructor IVEY-W25822-EServicios y operaciones, Tecnologías de la informaciónTeaching note for product W25821.Desde 0,00 €
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahNota del Instructor IVEY-8B21D012-EServicios y operaciones, Tecnologías de la informaciónTeaching note for product 9B21D012.Desde 0,00 €
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahCaso IVEY-9B21D012-EServicios y operaciones, Tecnologías de la informaciónConcentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for t...Desde 8,20 €