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Gati: Achieving Quality Excellence in Shipment Delivery
Soumyajyoti Datta; Rohit KapoorCaso IVEY-9B19D016-EDirección estratégica, Iniciativa emprendedoraThe general manager at Gati, a well-known logistics services company in India, was worried about the number of complaints the company had received. The popular supply chain solutions and logistics service provider had introduced a premium express service scheme five months ago and, since then, had 231 complaints concerning the late delivery of goods. This new scheme charged a considerable markup and guaranteed shipment of goods within 72 hours. B...Desde 8,20 €