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Why Satisfaction Surveys Fail
Reichheld, FredCapítulo de Libro HBS-8177BC-EDirección estratégicaThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Rethinking School
Childress, StaceyArtículo HBS-R1203E-EEconomíaEconomists have found that the higher a country's academic test scores, the faster its GDP grows. That puts the United States' perennially mediocre test scores in a particularly ominous light. Progress is being made, says Childress, of the Gates Foundation, but at the rate even the most engaged school systems are improving, it will take 80 years to catch up to where China is now. New approaches, including personalized technology, online videos, a...Desde 8,20 €
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Wireless Generation, Teaching Note
Childress, Stacey; Marietta, Geoff; Mahon, JasonNota del Instructor HBS-309028-EIniciativa emprendedoraTeaching Note for [307049].Desde 0,00 €
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Design Winning Customer Strategies
Reichheld, FredCapítulo de Libro HBS-8173BC-EDirección estratégicaMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Teach for America 2005, Teaching Note
Childress, Stacey; Mahon, Jason; Cheng, Tiffany K.Nota del Instructor HBS-309053-EDirección estratégicaTeaching Note for [805094].Desde 0,00 €
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Codman Academy: Beyond the Start-Up Phase, Teaching Note
Childress, StaceyNota del Instructor HBS-309079-ETeaching Note for [308072].Desde 0,00 €
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KIPP 2007: Implementing a Smart Growth Strategy, Teaching Note
Childress, Stacey; Mahon, JasonNota del Instructor HBS-309082-ETeaching Note for [308073].Desde 0,00 €
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If We Blew It Up, Then We Could....
Childress, StaceyCaso HBS-309042-EIniciativa emprendedoraBy setting up a thought experiment, this exercise challenges students to examine their own assumptions about the meaning of the word "public" in public education, as well as to understand competing assumptions held by others.Desde 8,20 €
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Launching the Bronx Lab School, Teaching Note
Childress, Stacey; Mahon, Jason; Cheng, Tiffany K.Nota del Instructor HBS-809053-EIniciativa emprendedoraTeaching Note for [805093].Desde 0,00 €
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New Leaders for New Schools, Teaching Note
Childress, Stacey; Mahon, Jason; Cheng, Tiffany K.Nota del Instructor HBS-809041-EIniciativa emprendedoraTeaching Note for [803073].Desde 0,00 €