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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Caso HBS-619018-EServicios y operacionesIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Desde 8,20 €
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCaso HBS-418026-ELiderazgo y Dirección de personasDesde 8,20 €
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Fairview Capital
Rogers, Steven S.; Collins, DerrickCaso HBS-319050-EIniciativa emprendedoraFairview Capital is a pioneering alternative assets investment manager, as it is the first U.S. private equity fund of funds that focused on investing in private equity and venture capital funds managed by African-Americans and other minority investment managers. This case study focuses on Fairview's strategic decisions that ultimately led to the growth and expansion of its investment portfolio to over $3 billion.Desde 8,20 €
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Operational Transparency
Buell, Ryan W.Artículo HBS-R1902H-EServicios y operacionesConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Desde 8,20 €
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Managing Service Operations
Buell, Ryan W.Nota del Instructor HBS-620090-EServicios y operacionesDesde 0,00 €
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Earl Gordon - Eastern Circle
Rogers, Steven S.; White, GregCaso HBS-317061-EIniciativa emprendedoraThis case follows an African-American entrepreneur through the process of sourcing a potential acquisition, valuing a company, and securing the funding to purchase the company. This entrepreneur must decide if he should close the deal and which financing term sheet to accept.Desde 8,20 €
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Joel L. Dawson: Eta Devices
Rogers, Steven S.; Abrams, Derek G.Caso HBS-318009-EIniciativa emprendedoraAfter a successful career in research and academia, Joel Dawson, decided to pursue entrepreneurship in the semiconductor industry. Together with several others, Joel Dawson co-founded Eta Devices in 2014 based on new technology developed at MIT to improve the efficiency of radio transmitter devices.Desde 8,20 €
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United Housing - Otis Gates, Teaching Note
Rogers, Steven S.; Cook, MercerNota del Instructor HBS-317060-EIniciativa emprendedoraTeaching note for case 317059.Desde 0,00 €