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Haidilao: Changing your Future with your Own Hands
Campbell, Dennis; Zou, Yuan; Lin, ShuCaso HBS-122031-EDirección estratégicaDesde 8,20 €
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Affinity Plus: Priorities and Performance Pressures
Campbell, Dennis; Sandino, Tatiana; Thomas, KyleCaso HBS-118087-EDirección estratégicaDesde 8,20 €
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Affinity Plus (A)
Campbell, Dennis; Tufano, PeterCaso HBS-209026-EFinanzasThe executive team at Affinity Plus Federal Credit Union has pushed the concept of members first deeply throughout the organization, empowering employees to put member-owners' interests ahead of either the organization's interests or their own interests. As a result of this focus, the credit union must determine what to do with its profitable indirect auto lending business, which some see as inconsistent with the strategic direction set by the ma...Desde 8,20 €
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Improvement with Customer Operators, Module Note for Instructors
Frei, Frances X.; Campbell, DennisNota del Instructor HBS-608135-EInstructor's guide - not available for classroom use. Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is investigated in the third module. This opportunity is addressed in two ways, (1) by surfacing and evolving the assumptions about cu...Desde 0,00 €