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The Microwork Solution
Gino, Francesca; Staats, Bradley R.Artículo HBS-R1212G-ELiderazgo y Dirección de personasWhat's the best way to lift people out of poverty? The social entrepreneurs in the new "impact sourcing" industry believe the answer is providing work, not aid. Their organizations hire people at the bottom of the pyramid to perform digital tasks such as transcribing audio files and editing product databases. Essentially, they do business process outsourcing that also boosts economic development. Samasource, a San Francisco-based nonprofit, is on...Desde 8,20 €
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The Working Circle: Wolves, Ranchers, and Karin Vardaman's Pursuit of the 'Radical Middle'
Gino, Francesca; Huizinga, JeffCaso HBS-920047-EKarin Vardaman, a lifelong conservationist now committed to protecting wolves in the American West, finds herself unexpectedly allied with the one of the species' most fervent opponents: cattle ranchers.Desde 8,20 €
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Webasto Roof Systems Americas: Leadership Through Change (A)
Gino, Francesca; Green, PaulCaso HBS-917015-EDirección estratégicaWebasto Roof Systems, Americas, the North American subsidiary of Germany-based Webasto Group, limped into 2014 in poor financial and operational shape. The company's early optimism emerging from the financial downturn had proven naive, and now, five yearsDesde 8,20 €
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Britishs Airways: Utilizar los sistemas de información para ofrecer un mejor servicio al consumidor
Sasser, W. Earl, Jr.; Klein, NormanCaso HBS-302S02Servicios y operacionesExplora los usos de la tecnología de escaneado, software interactivo, y bases de datos de gran alcance para ayudar a los representantes relación con el cliente en la resolución de quejas de los clientes. alianzas competitivas en los mercados internacionales se observan, pero la atención se centra en el compromiso que evoluciona a servicio al cliente y las medidas, la tecnología y la economía que entran en juego para recuperar los clientes que se ...Desde 8,20 €
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Southwest Airlines: In a Different World
Heskett, James L.; Sasser, W. Earl, Jr.Caso HBS-910419-EServicios y operacionesThis is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Desde 8,20 €
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Loss Prevention at Mac's Convenience Stores (A)
Gino, Francesca; DeCelles, Katherine; Hull, OliviaCaso HBS-918001-ELiderazgo y Dirección de personasFaced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac's of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with just one year on the job, Sportun had to tailor his message for change carefully to his colleagues, many of whom had worked for Mac's for decades. The case provides an overview of t...Desde 8,20 €
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Opening the Valve: From Software to Hardware (A)
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Caso HBS-415015-ELiderazgo y Dirección de personasValve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no managers (and therefore no managerial oversight), a structure so fluid that all desks have wheels to allow free movement between "cabals" ...Desde 8,20 €