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Burger King Corp.
Sasser, W. Earl, Jr.; Rikert, David C.Caso HBS-681045-EServicios y operacionesDescribes the operating system of a Burger King unit. The case does not have a decision focus; it is designed for use with McDonald's Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the subtle and not so subtle differences between the two operating systems selected by these two firms.Desde 8,20 €
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Ritz-Carlton: Utilización de los sistemas de información para ofrecer un mejor servicio al cliente
Sasser, W. Earl, Jr.; Jones, Thomas O.; Klein, NormanCaso HBS-302S29Servicios y operacionesExplora la interfaz de un sistema de información que realiza un seguimiento de los clientes y sus preferencias, y los sistemas de las personas que ofrecen múltiples servicios en los hoteles Ritz-Carlton. credo servicio único de la cadena de hoteles de lujo y el compromiso con los principios de calidad se discuten, así como la atención a la contratación y formación. En el corazón de la caja es el compromiso Ritz-Carlton a servir al cliente....Desde 8,20 €
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LIVESTRONG: Cycling Around Lance Armstrong - Teaching Note
James, Erika Hayes; Mead, JennyNota del Instructor DARDEN-OB-1047TN-ELiderazgo y Dirección de personasTeaching note for product OB-1047Desde 0,00 €
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StarPower: Managing With Power - Teaching Note
Clawson, Donna C.; Davidson, Martin N.; James, Erika Hayes; Quinn, Ryan W.; Yemen, GerryNota del Instructor DARDEN-OB-0903TN-ELiderazgo y Dirección de personasTeaching note for product OB-0903Desde 0,00 €
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After the Oil Spills: Transformation at the JIC - Teaching Note
James, Erika Hayes; Yemen, GerryNota del Instructor DARDEN-OB-1011TN-ELiderazgo y Dirección de personasTeaching note for product OB-1011Desde 0,00 €
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InvestCo: Ranking and Promotion Redesign
James, Erika HayesCaso DARDEN-OB-1024-ELiderazgo y Dirección de personasTo retain competitive advantage in uncertain times, a leading investment bank aligns HR practices with its corporate values and mission through a new 360-degree assessment system. Rolled out among officer-level employees, the Performance Management System is put to the test at promotion time. This case supports the exploration of unconscious bias in decision making.Desde 8,20 €
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Giving and Receiving Feedback Evaluation
James, Erika Hayes; Clawson, James G.Nota técnica DARDEN-OB-0916-ELiderazgo y Dirección de personasThis chart can be used to help students reflect on and document their feedback conversations. In the course of giving or receiving feedback, we often become so embroiled in what we are saying or in what is being said to us that we fail to reflect on the quality and impact of the communication. Though intended to accompany the technical note “Feedback” (UVA-OB-0746), the chart is useful with many other materials on assessing performance.Desde 8,20 €
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Jim Kutsch: Leader with a Cause
James, Erika Hayes; Goldberg, RebeccaCaso DARDEN-OB-0984-ELiderazgo y Dirección de personasThis case explores the development of an authentic leader and the wisdom and drive of an extraordinary man. Undaunted by accidental blindness at age 16, Jim Kutsch has thrived in a career in teaching, technology, and management, in the process honing a collaborative leadership style based on pragmatism, hard work, and mutual respect. Interview excerpts and personal photos track the formative challenges and associations that have led to his curren...Desde 8,20 €
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Decision-Making and Leading through Crisis
James, Erika Hayes; Yemen, GerryCaso DARDEN-OB-0904-ELiderazgo y Dirección de personasDuring a discussion, a physician once pointed to the name on his lab jacket and said, “MD—makes decisions!” One of the greatest challenges we face in cultivating leadership competence is being centered and skillful in the midst of difficult and upsetting situations, or during times of crisis. Each of the three vignettes in this case offers an opportunity to practice decision-making in challenging situations. The material helps students focus on d...Desde 8,20 €
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Managing Energy: A Team in Crisis
Goldberg, Rebecca; James, Erika HayesCaso DARDEN-OB-1023-ELiderazgo y Dirección de personasVolatility can emerge in any working group, particularly in a flat hierarchy with no established leader; add diversity and exhaustion to the mix, and a group is vulnerable to buckling under the pressure of its own goals. This fictional account of a contentious learning team at a business school dramatizes both the words and thoughts of the participants as frictions lead them to consider disbanding. It provides a means of discussing the nature of ...Desde 8,20 €