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Riu Partner Club
Huete, Luis María; Santos, JavierCaso P-829Servicios y operacionesEn el caso se recoge la discusión del consejo de dirección de Riu Hotels sobre la conveniencia o no de introducir una garantía de satisfacción de los clientes en los términos presentados por el director general. Esta garantía es parte de un proyecto global de mejora de los servicios y de fidelización del canal. El caso permite discutir la aplicación de conceptos avanzados de?servicios en una empresa que, pese a operar en un sector con márgenes es...Desde 8,20 €
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Riu Partner Club
Huete, Luis María; Santos, JavierCaso P-829-EServicios y operacionesDesde 8,20 €
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Riu Partner Club (Portuguese Version, Brazil)
Huete Gómez, Luis María; Santos, JavierCaso P-829-PBServicios y operacionesDesde 8,20 €
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Tenova: Mining for Growth in Economic Crisis
Pisano, Gary P.; Corsi, Elena; Farri, ElisaCaso HBS-610021-EServicios y operacionesIn December 2008, Gianluigi Nova, CEO of Tenova SpA, a technology and equipment supplier to the metals and mining industry, had to choose between two options. The first was to continue growing in the company's core business: equipment for the steel production. The second option offered growth in a related, but nearly new business for Tenova: the equipment for mining, mineral processing and extractive metallurgy. They only had a small presence in ...Desde 8,20 €
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Chef Davide Oldani and Ristorante D'O (Spanish version)
Pisano, Gary P.; Di Fiore, Alessandro; Corsi, Elena; Farri, ElisaCaso HBS-615S14Servicios y operacionesThis case examines the unique business model of Ristorante D'O, a high end gourmet restaurant located near Milan, Italy. Founded by Chef Davide Oldani, D'O offers meals at approximately one-third the price of other Michelin starred restaurants. Oldani has made this business model profitable by making a conscious set of operating strategy choices (menu, meal design, service process, lay-out, reservation process) that reduce waste and inefficiency,...Desde 8,20 €
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Chef Davide Oldani and Ristorante D'O
Pisano, Gary P.; Di Fiore, Alessandro; Corsi, Elena; Farri, ElisaCaso HBS-613080-EServicios y operacionesThis case examines the unique business model of Ristorante D'O, a high end gourmet restaurant located near Milan, Italy. Founded by Chef Davide Oldani, D'O offers meals at approximately one-third the price of other Michelin starred restaurants. Oldani has made this business model profitable by making a conscious set of operating strategy choices (menu, meal design, service process, lay-out, reservation process) that reduce waste and inefficiency,...Desde 8,20 €