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Granavista Sistemas (GV) (Portuguese Version, Portugal)
Riverola, Josep; Munoz-Seca, BeatrizCaso P-1036-PPServicios y operacionesGranavista specializes in the development and distribution of ERP systems (integrated software systems for business management). It works with a network of agents who carry out the installation in the clients' facilities. The case discusses the problems that arise in the relationship between the company and its agents when the latter perform the installation. The operating procedure is described and alternative solutions are proposed.Desde 8,20 €
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCaso P-1185-PPServicios y operacionesThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Desde 5,74 €
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Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCaso P-1184-PPServicios y operacionesThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Desde 8,20 €