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Governance and Sustainability at Nike (A) and (B), Teaching Note
Hsieh, Nien-heNota del Instructor HBS-318126-ETeaching note for case 313146 and 313147.Desde 0,00 €
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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Caso HBS-619018-EServicios y operacionesIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Desde 8,20 €
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCaso HBS-418026-ELiderazgo y Dirección de personasDesde 8,20 €
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Operational Transparency
Buell, Ryan W.Artículo HBS-R1902H-EServicios y operacionesConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Desde 8,20 €
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Managing Service Operations
Buell, Ryan W.Nota del Instructor HBS-620090-EServicios y operacionesDesde 0,00 €
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LCA Module Overview: Investors
Hsieh, Nien-heCaso HBS-323052-EConocimiento y comunicaciónDesde 8,20 €
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LCA Module Overview: Customers
Hsieh, Nien-heCaso HBS-323068-EÉtica empresarial y Responsabilidad Social CorporativaDesde 8,20 €
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Customer Compatibility Exercise, Teaching Note
Buell, Ryan W.Nota del Instructor HBS-620078-EServicios y operacionesTeaching note for case 616043.Desde 0,00 €
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Ethical Analysis: Honesty and Self-Interest
Hsieh, Nien-he; Diak, ChristopherCaso HBS-323067-EConocimiento y comunicaciónInformation asymmetry is pervasive in business and can often confer great advantage. This note distinguishes forms of deceptive behavior in the face of information asymmetry and aims to help students analyze their impermissibility. The note also introduces students to the method of reflective equilibrium as an approach to ethical analysis.Desde 8,20 €